Managing Your Account - Cable - Page 211

VAT Receipt

Hi, I require a VAT receipt for my account each month.could somebody arrange this please? thanks.

The pain of just wanting a simple list TV and broadband packages

Hi,We are still on a TiVo box (Mixit) with Broadband 125 and landline. All I want to do is look at what TV and broadband packages are available. For example, is there a better box/router? You'd think this would be straightforward!It is not.VM offer a...

Cancelling VAT Receipts

I no longer need VAT receipts but I cannot see how to stop them.

Cancel our broadband want final bill

Email address has changed and I cant get into my online account to cancel my service. Please send me my final bill in post.

Need to extend my cancellation date

Hi I need to extend my virgin media cancellation date as my new provider date has been delayed Please reach out..I don't want a new contract just extend the end date

First bill missing compensation

I have recently been sent my first Virgin Media bill after joining as a new customer in June.My installation was delayed by 6 full days due to a local cabinet issue, which according to Ofcom means £5.25 compensation. My service was then installed on ...

Account number and area code

Hi, I’ve made an order for wifi to be installed on Friday the 19th. I’ve not had an order confirmation, I can see that my order has been accepted but no account has been created either. I only got an email about pre contract documents. No payment has...

No Response from Homemovers

I am due to disconnect on 20/05/2024 I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. Part of the message added below. I have since sent them a water bill,...

Moving Home - What do VM require?

Hi, I am moving home soon and will be transferring my VM account to the new address.Does anyone know what information or documentation VM require to do this, or is it simply stating new address and move date after confirming services available?

No account number

Hi,I installed my virgin media box and broadband has been up and running since 1st July- I also received a text from Virgin media to confirm this. But, when I tried to make an account to view bills/ payments I couldn’t since I don’t have an account n...

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