Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsVirgin still ringing disabled mother in law.. Hi I took over account when my father in law passed away in July 24. She’s 91, lives on her own, hard of hearing etc. She’s paying for M250 and landline. and doesn’t want a TV package. We live 200 m...Can't log into My VM - "Oops, looks like something's gone wrong on our side. Please try again" It's been three months since my broadband was set up but I still can't log into my virgin media account, no matter what computer, browser or mobile I use I get the error message "Oops, looks like som...Forced to use forum, can’t contact support, being billed £307 after moving out of service area Hi, I honestly can’t believe I’ve been forced to sign up to a community forum just to try and resolve a billing issue. There is no phone support, no email address, and the automated chatbot is comp...Another NetFlix concern... Hi Virgin, I'm another customer with free NetFlix concerns. I took out a new contract this morning and was told I would be getting free NetFlix as part of the package when I asked - the lady even ...Complaint refer a friend I was referred by my sister in March 2025. Having telephoned Virgin, completed a webchat and email to Reward partners Aklamio we remain rewardless!! Any advice please and Happy new year!! Appalling customer service On 27th December my 80 year old dad stopped receiving email via his desktop client. He tried logging on to my virgin media and got a message saying his account has been locked. He phoned support ...Contracted service change hasn't happened I'm due to start a new contract today. I'm changing from M125+TV+phone to M250 only. The change was agreed on 07/12/2025 but is due to take effect today due to the 30-day notice period. The new contr...Activate free netflix Not sure if this should be in here but not sure where else to post. I took out a package that came bundled with free netflix but can't find where to activate this. Any help would be appreciated! SolvedNetflix Activation Hi, Recently upgraded onto 1Gig b/b and was promised Netflix as part of the package. Received email link that said there was a problem and to contact VM. Back to VM who said Netflix had been cance...Can't find WS or CH order reference Hi, I need the order reference number (starting with WS or CH) for top cashback uk. I can't find this on any email, email attachment, letter, or in the app. The only advice I've seen is to m...
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