my package has been updated and all working really well but the contract is still shown as the old one with an incorrect price. I chatted previously using the chat as this has been like this for a while and said it would reset itself but it hasn't. I...
Maybe someone can help on here?I can't access my VM account (billing etc.) and when I called they said the password needed to be reset. They asked for my email address, which I supplied, they then said that was not the email address of the account ho...
Has anyone see experienced continuous lies regarding their TV package ?My deal was up for renewal, I logged into my account and was offered my existing package at a lower price, ace I though and accepted, then I noticed TNT sports had been removed, w...
I spoke with Virgin again this afternoon to chase up what is going on with this service. On 13.2.24 I cancelled the service with VirginVirgin have records on their system that on the 16.2.24 they began exporting our number to Sky On the 7.3.24 we sta...
Please can someone help me? I am unable to access my account as the password appears to have been changed to a Hotmail account that does not belong to me r anyone in my household. I have tried to reset the address I registered with but to no avail, I...
Hi got an email for renewal offer of £48 accepted on 21st April the confirmation qnd contract emails etc received more emails about taking the renewal off checked confirmation email to confirm it said I had the new offer old contract finished and it ...
Hello I have a problem not being able to cancel my bill being posted to me. I have written letter but to no avail I have been told to try to get your help
Hi. I am currently in what I can only describe as the weird Virgin Media Cancellation Paradox. Short story is for the last 3 months I've disputed charges on my bill. After many failed attempts to resolve the issue with the billing department I cancel...
Hello,We are due to move house in six weeks time to a new build. The properties will have FTTP and we were informed this would be BT, Hyperoptic & VM. As current VM customers, we want to take our package with us. Unfortunately using the online move s...
I was referred to virgin media get the £50 reward it’s been over the 60 days and I’ve had zero response the person who referred me hasn’t either, I emailed the Aklamio on the 17th July and haven’t got a response could someone chase this as it’s extre...
