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Forum Posts

Cancellation of cancellation

In December I decided to change my broadband to Vodafone but then for various reasons changed my mind, and cancelled (as I thought) my cancellation of Virgin broadband. Today I have received an email from Virgin which seems to indicate that they are ...

jsampson by On our wavelength
  • 153 Views
  • 1 replies
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Installation delays

We booked our installation for the 26 October and we are still waiting! Every two weeks it gets pushed back, and we are losing money as we have to book time off for the engineers to come to the house. I have made countless phone calls but the people ...

How much should it cost?

Hi, I rang retentions because my contract was about to expire and asked for a deal. I was told I should be paying £63 without any discount. The gentleman on the line managed to knock it down after some time and tries.Now, at this time last year I was...

Data by On our wavelength
  • 646 Views
  • 18 replies
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Resolved! Order not gone through

Recently I was contacted by Virgin Media and was offered an 18 month contract at a reduced rate. I agreed to the new contract and received a number of emails, one including an order number. This was on the 30th of November,Since then I have not heard...

antonypg by On our wavelength
  • 310 Views
  • 3 replies
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Unable to register - getting errors

I'm also hitting this problem when attempting to register for a Virgin Media account. More details:- Occurs at the address https://www.virginmedia.com/my-virgin-media/register/create-password- Under the hood, this appears to be making a POST request ...

Refused Auto compensation

I went 32 days without broadband, that excludes the 2 days I am supposed to give for the engineers to fix it. I informed Virgin of no connection on 25th November, I have had three engineers out, I have had 3 cables re-done and the final engineer who ...

Klj011 by Tuning in
  • 543 Views
  • 10 replies
  • 0 kudos