Managing Your Account - Cable - Page 21

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

if I cancel my VM sim (O2) will it affect my broadband payments

if I cancel my VM sim (O2) contract will it affect my broadband paymentsThe reason is the O2 sim connection in my area is about 0.5Mb down & 0.3mb up.With constant dropping of signalI have a medical problem that need the use of a phone, and for over...

Charged for delivery of replacement hub

Can anyone help I’ve had a charge of £5 for delivery or replacement hun which was offered as other was faulty but was told nothing about being charged delivery ,, tried phoning but was told I was supposed to be told by agent but I wasn’t and she said...

Resolved! Contract termination - need to extend cut off date

Hello, I am looking for some help please.I have already given contract cancellation notice to Virgin with the contract ending 28/05/23 about 11 days from now.My new supplier has contacted me and is now slipping their install dates and will not be rea...

Wrong address given on new package

Hello, I have recently got a new package with Virgin Media and organised an install etc. The only issue is, I have put down the wrong address on my account, is their a best way to rectify this?Thanks,

Resolved! why services still live???

Just want let you know legal proceedings started worst company lack of training! Never again or recommend virgin media only good at increasing prices every 6 month and rip off peoples.

Amazon voucher

Hi, I joined up for the virgin trial in my area but haven’t received any communications about the Amazon voucher I am suppose to be receiving.Please can you advise how I get this. Thanks

Incorrect email

Ive recently changed packages with VM (TV & Broadband) and it now includes Netflix. I have had an activation email from VM, but the email address contained in the email activation code for Netflix is incorrect. I cant set up my Netflix account with...

Resolved! Account cannot log in

Hi recently I moved houses from Nottingham back to my parental home then to London for my new job, as a result I cancelled my virgin media contract. And upon moving to London started a new contract - with a new account.I cannot log in to my new accou...

how long to successfully install broadband? The service is abysmal and lies are prominent as well as a sc

I have been waiting 10 weeks to have broadband installed in a house 4 doors away from where I previously had Virgin Broadband The service has been shocking:I have lost count of the number of calls to various numbersAll the numbers provided end up at ...

Mates rates

I'm an ex- Virgin Media employee moving from my rates to mates rates. I'm trying to find out what my new monthly rate will be when I move onto mates rates, but of course customer services are not able help me.A contact number or email address for eit...

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