Managing Your Account - Cable
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Forum Posts

Upgrading my current package

Rang the 0345 454 1111line to see if I could add a TV package to my existing broadband only account and was given a great price for “bigger” broadband, TV package including Sky Sports HD and Sky Cinema, however, the guy was pushing me to “sign up” th...

What is happening to Virgin Media???

I set up an account early last year. A confirmed install date was made for the middle of March. It wasn't installed until the 26th October! They did the external work on the wrong house and kept trying to do the internal work even though the external...

User001 by On our wavelength
  • 16 replies
  • 0 kudos

Missing round black conduit cover

Hi, the round black conduit cap in the pavement is missing would you review and arrange to have it replaced if necessary please.  The pipe is at the end of the driveway but doesn't carry the cable to the house, a second access point was created on th...

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Toptek by Joining in
  • 2 replies
  • 0 kudos

Resolved! Contract Renewal

On the 16th of January I received an email from Virgin Media. Included within was: It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, for a limited time only, get the same great package for the same price. I cou...

Help with account

Back in August 2023 I rung up and cancelled virgin media because I was moving in with my partner. When I talked to them they said I didn’t have to pay the early dissociation fee because the new address couldn’t take virgin media.They as me to send pr...

Cooper82 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Oops somethings gone wrong

trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks 

andy114 by Tuning in
  • 16 replies
  • 2 kudos

Resolved! Problem with renewal

Hi, I've called a few times about an issue with my renewal. I renewed my contract at the beginning of January for £82 per month and the renewal never activated so my bill has been coming through at £181 instead.I called to get this dealt with, I was ...

NikosK89 by Joining in
  • 1 replies
  • 1 kudos

Credit Default dispute

Hello, I’m writing due to an issue with my account. I’m hoping your team can help me with this and would be very grateful for your assistance in this matter. I was on the phone to your team several times on the 9th May and previous attempts before. I...

Sukh8701 by Joining in
  • 2 replies
  • 0 kudos

Contract Renewal Fiasco.

Like many on the forum,  I received an email with a renewal offer for my contract which runs out in July.I looked at the deal and despite it saying it was the same package, it had dropped TNT Sport, yet was going to cost me moreNaturally enough, I di...

klf3 by On our wavelength
  • 1 replies
  • 0 kudos