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Resolved! Misleading Offer from Virgin Media

 Hi Guys,I hope you're all doing well. I urgently seek your advice and assistance regarding a concerning experience with Virgin Media today, I received an enticing email offering me a deal to extend my subscription for another 18 months at the same p...

Contract renewal

My 18 month contract is nearly up and to my surprise VM emailed last week with a very good offer. I accepted the offer but am still getting emails asking me to recontract. Also I keep getting emails offering a discounted speed boost. If I try and acc...

Kit collection

Hi, I've left Virgin, and really don't appreciate the £40 charge and the bills you keep sending me for non return of your kit which I won't be entertaining. I'm still waiting receive the box to send it all back in. I've now requested this multiple ti...

Broadband Renewal deal

Hello, My contract for broadband only came to an end at the end of 2023, I'm interested to renew it, if i can get an okay price - but am confused as to the pricing. There is an offer that shows for £45 a month, but then when you click to check out, i...

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Resolved! Update address - NOT moving

I need to amend my postal address (the building configuration has changed).  It’s only one letter, but it needs to happen to bring it into line with the updated details on my credit card, or it will no longer match.I am not moving and not changing my...

AlanBarr by On our wavelength
  • 1 replies
  • 0 kudos

Direct Debit refund

Hi I am very confused, virgin media took my direct debit as normal however then immediately refunded it to me. I have looked on the online account and it says bill has been paid and I don’t owe anything. I have a feeling once they realise the mistake...

heck64 by Joining in
  • 1 replies
  • 0 kudos

Poor Customer Service

Contacted customer service online, gave them my mobile for WhatsApp conversation. Completed all security details that was at 17:17 managed to get someone to acknowledge my issue (a price hike of £70 when my contract expires), they went off to look at...

dawnhlta by Joining in
  • 2 replies
  • 0 kudos

Which hub would i get if upgrade

Its time for renewal and ive had the emailLosing TNT sports (!)But was wondering  -my current set up is the 250gb broadband with a superhub2acIf I was to upgrade to 350/500 which hub would i need and which would i get sent??

nickscr1 by Joining in
  • 3 replies
  • 0 kudos