I am writing to express my profound dissatisfaction with the recent experience I had with Virgin Media. Having notified the company in advance about my house move scheduled for the 5th of June, which is delay due to unforeseen circumstances, I was di...
Hi, I’m currently in a hole financially after some astronomically high bills for repairs on my property came through. Being that not long ago I was in care and before that, sleeping rough for months.I vowed to prioritise the roof over my head however...
I was out of contract and wanted a timeout because I was leaving the country for a few months and the sneeky agent restarted my contract.I called VM support looking for a short term timeout (only paying service fees) and the agent gave me a a full 18...
Hello, Can someone from CS help me obtain VAT invoices for my past invoices and ensure that future invoices are setup to show VAT please. Thanks
I've had an issue when moving house and carrying my broadband service over - Virgin have closed my account! I've been a customer for 7 years and have always paid by direct debit, so at first I didn't notice that payments weren't leaving my account. ...
I received my next e-bill (2nd bill of the contract) and it shows a £13 increase for 'package changes' which has all my current package and covers a 5 day period in June?!I have not made any request for changes as my existing discounted contract is u...
I was moving home and had to leave Virgin Media as they didn't have coverage at my new address. I rang Virgin to ask how I can get the early disconnection fee wiped. The first guy I spoke to hung up on me. The second guy reluctantly put me through to...
My appointment for installation has wrong phone number as I had to change my number I have tried changing it online but it won’t do this can someone from Virgin change it for me as I am hard of hearing and don’t use the phone if ican
in the process of reviewing renewal, we have received a text with an offer but the link doesn't work, virginmedia.com/renewal to get offer but that page it says doesn't exist. Plus need to do today to get offer , tricky when it sends you to none exi...
For March bill I have a ‘Package Change’ charge or £81.07 when I don’t believe I made any changes… This is a huge charge I haven’t been able/wanted to fork out when I don’t know what it’s for, but have no idea how to talk to a human about this. Have ...
