Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Literally virgin appear to be a scam. Signed up for black friday deal on my current package upgrading internet to M500 for 50% discount ( i am on volt so would put me on gig internet) good deal i thought... they sent me all the docs with my current p...
HelloThis happened 12 months ago but when we moved we were put on a new 18 month contract. Our previous 18month promotional price offer has now expired and we are paying significantly more than we were. I never experienced this issue when moving hous...
Hi,I received the 50% off broadband speed upgrades offer from virgin and opted to upgrade to 1gb over a week ago.I’ve had the contract details with an activation date of last Thursday but nothing has happened and nothing is showing on my account.plea...
I was wanting to add sky cinema to my package as there’s a deal to add it for £8 a month. I currently pay £51.50 a month so that would make my payment £59.50.however, when I go to add it, it says from month 12 my monthly payment will be £105.is that ...
On the 12th of October we upgraded our services online as our contract was close to renewal, these services were supposed to go live on the 19th October (upgrading to Fibre 1g TV360 extra Tv360 box), placing Virgin into a legally binding contract as ...
Has anyone else had the contract renewal email from Virgin which says you can renew to the same contract you know and love for only a little extra per month, only to find that when you do they have removed TNT sports. I have been mis-sold clearly not...
I have a £15.50 discount off my bills, however in October and now December it hasn’t been applied. Can you rectify this please as it appears to be a recurring error
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Yesterday i rang them up using the 150 on my phone. (it took 3 attempts) before it went to speak to someone Instead of having it go to and send an app link to my mobile phone. I Upgraded my contract and got the £57 with discounts per month (landline ...
I too have left; in my case after around 25 years of being a loyal customer: reasons: hike in price; rubbish on TV channels; no apparent interest in rewarding loyalty (on contrary, penalising it!); poor customer service. Now they're denying I cancell...
