Managing Your Account - Cable - Page 204

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Account not found? No account number or area ref code.

I have also just ordered a quick start package , now my move in date is changed but i cannot change my delivery date as i cannot register as i have no account number or area code . could someone please help asap! this was due for delivery 08/07 but n...

Is this Virgin Sky sports UHD offer real?

Hello David, I have exactly the same problem. I received the email offer 6th june, sky sports uhd for £3 for 18 months, I made the application, received an acknowledgement email on the 8th telling me I would have it real soon but I am still waiting. ...

Trying to reduce my package.

I'm wondering if anyone can help, right now we have internet, TV and phone but we never use the TV or phone. I have pointed it out a few times, I have on two occasions asked to have the package reduced and both times it has been like talking to a wal...

Cheque refund not receive - 11 months and counting

In July 2022, I moved to a new address but was disappointed to learn that Virgin could not provide their services there. They assured me of sending a £50 cheque for the account credit balance and compensation, but it never arrived, even after waiting...

Complaint closed but never contacted!!

OK, made a complaint, on 24th June about my emails, and the current problems with it.Was given a reference number : C-240623986 and told that someone would be in touch shortly.Today, 28th my account, under complaints shows that the complaint is close...

Virgin Media are harassing me with multiple debt collectors for their own mistake!

Upon cancellation of their services,Virgin Media failed to pick up the kit due to nation-wide lockdown. I left the country during a short lifting of the lockdown and left the kit in the rental, which they could have picked up at any time from the new...

Missing Payment - My emails our being ignored by Virgin

I paid my monthly Virgin bill for March 2023 as normal in person at my usual Bank. I then received a red reminder plus £6 late payment charge. I have queried this many times by calling Virgin and by emailing missingpayments@virginmedia.co.uk I...

Still in contract and has gone up

Hi I've just noticed my mum's package deal has gone up by £12 a month even though I got her a reduced deal that lasts till next year. What can i do.

Router Move

Hi I'd like to arrange a router move please. How do I proceed?

Netflix activation

I am having a nightmare with getting my Netflix activated. I'm an ultimate volt customer and when the offer was lauched I chatted on Whatsapp with VM to add Netflix to my account. This involved taking out a new contract which has been emailed to me.I...

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