Hi, I have today received phone calls, emails and now text messages from IMFS debt collectors claiming I have unpaid bills from virgin media broadband dating back to may 2021. We moved house and I cancelled our package as VM couldn't provide a servic...
I've given my 30 days notice on the 20th of June, starting to sweat a bit. Marketing preferences etc have been enabled on my account for over a year. Worth mentioning I'm currently on one of those "mates rates" deals where I used a VM employee's link...
A company were in our road a couple of weeks ago digging up the pavements to lay fibre ducting. Outside my property they cut through the VM cable and all VM services were lost.Reported the issue to VM who sent an engineer out 3 days later who was ab...
My posts are getting marked as spam for some reason, so I'll keep it short. Impossible to get through to the VM team about this so I'm asking hereCan a member of the virgin team help me please, my package is due for renewal soon and I want to remove ...
Changing an engineer appointment online doesn’t seem to work. I chose a new appointment, went to confirm and got a screen saying Sorry, can’t run a service status check now. Which didn’t seem very relevant
Hi,So I changed my phone number few times online,it says its ok and no errors. But when I refresh page it still shows old number that I dont even recognise and it hasnt updated. What should I do?
Good afternoon,Unfortunately it's becoming a bit of a chore having to constantly contact VM CS in regards to my Package billing. I have just received this month's bill and for the umpteenth time is incorrect. I would have thought that after going thr...
I agreed a new contract to start once my current expires. I've now been sent 4 or 5 wrong contracts, either wrong price or start date. Most extraordinary thing is the agreed contract shows on my VM account but the 5 plus people I've spoken to at VM...
Not sure if this is a county council issue whom I have already reported or Virgin who may well also need to inform Northumberland county council. The area of concern is at post code NE625DU Olympia Avenue. The Hippuris plant also known as Mares Tale ...
Hi,As has been written hundreds of times on here, I cant seem to downgrade my package or even cancel it.I tried 4 times today to call (0345454111) and kept getting cut off. Once I did finally get through to a person to talk about my package, he put m...
