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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22427 Views
  • 38 replies
  • 7 kudos

Incorrect email

Hello, I have recently placed an order for WiFi over the phone however I believe my email address was taken down wrong on the call. I have since contacted support by phone numerous times with no success, and this had lead to my not yet receiving a we...

Best way to change package

I am at the end of my contract and want to remove a couple of things from my package. I've read similar threads that state that this is a real issue and nothing appears to have improved.I recently waited over 1 hour on the phone and then got cut off ...

MyRates Mega Bundle not available

I've just had VM Fibre installed on my street and I've signed up to MyRates, as i'm Liberty Global employee. The sales rep who knocked on my door said i would be able to have any of the packages available on the Cable My Rates intranet page.  So once...

jimmy24 by • Joining in
  • 141 Views
  • 1 replies
  • 0 kudos

Ordered new broadband but can’t create account

Hello,I’m new and ordered broadband, the router delivery was supposed to be today (Friday 17 Nov). However, I can’t sign up to make an account as I don’t have an account number or area reference. So I’m unable to check on the delivery or contact anyo...

Lx2 by • Joining in
  • 354 Views
  • 8 replies
  • 0 kudos

Deceptive change in renewal contract?

I’ve been reading these user forums for a very long time and have  found much useful information here. So thanks to all of the contributors whether VM employees or volunteers. I’ve also hoped that I’d never have to post, because that usually means th...

Help!!! Disconnected 6 weeks early!

I am absolutely disgusted by my experience with virgin media and how they have handled my cancellation request and am desperate for some help. on 19/05 I cancelled my package and we agreed a switch off date of 30/06. Which I have in writing on WhatsA...

Resolved! Credit Report dispute and defaulted

 I was a former customer of virgin media at [REMOVED]. It was a rude shock and a great disappointment to have discovered that Virgin Media filed a negative report against my credit score without my knowledge or notification. I have never for...

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