Deal about to end
My deal is about to end. I cannot afford to pay anymore to virgin it’s just not financially possible. Do I just leave after 20 yrs?
Managing Your Account - Cable
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Forum Posts
Changing direct debit account
I have logged onto both the app and web browser to try and change my direct debit details but on both I am told this is not possible and I'm not given a reason why. I really need to change my details before my first bill is debited. Any help would be...
Resolved! VAT invoice please
Hi, My current invoices do not contain VAT element. Could I have VAT invoices:backdated to 01/01/2023going forwardHappy to provide VAT registration number.Many thanks in advance.Kind regards
Haven't received email confirmation for broadband renewal
As the title says. I have an order reference but am concerned that the renewal has not gone through without the email confirmation. Order ref is XS1000025305. Thanks
Virgin Media Mega TV package - Sky Entertainment and on demand UHD
HelloI've just recontracted with VM for another 18 months, and I'm now on the Mega TV package.I was told in the email that Sky Sports Ultra HD had been added in addition to the Mega TV package, but the Sky Sport & Cinema Ultra HD relating to Maxit TV...
contacting virgin media
does anyone know how to get in touch with virgin as they are trying to bill me for phone calls when i dont have a phone
Resolved! DD increase today but no communication on why
My direct debit paid today was a fair amount more than usual. I was informed of this amount as per monthly advice but didn't know why (extra phone charge maybe?). My billing/contract details still show the amount before the 9% increase in April. I a...
Unknown Package changes
Hi, On my first 2 bills I have had package change charges but haven’t made any changes! It’s impossible to get hold of virgin media through phone or email so any advise would be greatly appreciated. Thanks in advance!
When to haggle for better price?
My contract ends on the 27th August 2024 and I'm paying £32.64 for M125 and weekend calls . Can I inform them that I don't want to renew today or should I wait till 27th July (its on saturday)? Is it better to talk to them on the phone or use the Wha...
Downgrading package
I went through all the WhatsApp convo stuff because Virgin don't allow you to downgrade, only upgrade.... Already makes me angry. Went through WhatsApp and got asked the last four digits of my bank account and then silence.So, I'll try asking here to...
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