Managing Your Account - Cable - Page 191

Seeking Resolution: Over 3 Days of Downtime and No Callback as Promised

Hello Virgin Media Community,I'm reaching out in hopes of finding guidance or perhaps drawing attention to an ongoing issue I've been experiencing with my service and the subsequent support process. Since November 20, 2023, I've encountered a stagger...

Resolved! Contract renewal shambles

It seems to me that contract renewal should be a well tried and tested procedure - but it isn't.I got the 'time to renew your contract' email and selected an offer online. Got 'order documents' and 'order summary' emails on 1st April (could this date...

Mid contract downgrade

Hi, due to a domestic split, is it possible to downgrade mid contract so the person staying in the property can afford to maintain some sort of service, on a lower package? Will Virgin listen and help due to the circumstances?

Contract Renew Link Never Works

Every time my contract is due for renewal they send you a link to check the latest deal/renew but it never works. It should be a simple process but once again I will need to ring them. Open Reach are digging up my street installing fibre so hopefully...

TNT Sports incorrect charge

I had the same thing happen to me Said £18 -£13 = £5 but have charged me £16.20 ,Customer service trying to fob me off,raised a complaint but shut it down with out contacting me so got them to open again.

Renewed contract but not on app

Hi, I've recently renewed my contract, got my documents and correct price charged but my app and the laptop show the old contract details from 2022 and that I've only part paid my bill as app has wrong bills from old contract, I've deleted cache, del...

Re: Can’t change my contact number

Hi, I'm having the same problem, can't change my contact number

Resolved! Lack of customer support

Early last month I received a mail, as others have, saying that my contract was due to expire and so I needed to renew. I phoned up and after the usual long wait and pot luck as to whether I had chosen the right options, I eventually spoke to an agen...

Resolved! Can't change my contact phone number

Hi,I'm new to VM, so much so that my service has not been installed yet. I do however have a couple of problems, the first is, when I set up my Virgin Media Account I mistakenly entered a wrong digit in my contact phone number, I've updated it severa...

Engineer Call Out Charge

I have been charged £25 for engineer call out. I have had 4 engineers for the same problem over the last year and still not completely fixed the issue. I have been told and have proof that the call out charges would be waived and yet they're still o...

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