Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Ordered upgrade no confirmation

i ordered an upgrade to start a new contract as mine ends soon, but since the email was set wrong in my account I've got no order confirmation and it doesn't show on the app in the orders section. Is there any way for me to confirm that this has gone...

Zyle by Joining in
  • 3 replies
  • 0 kudos

Outbound offer

I've received the following text message: Hi, it’s Virgin Media here. We have been trying to get in contact with you regarding your pending disconnection. We would love to discuss a fantastic offer with you that opens up a £16 broadband deal or up to...

Resolved! Sky Sports UHD £3 deal

I’m having the same problem as others, signed up to the £3 sky sports uhd deal on the 7th June, email confirmation but I’m still waiting for the channels to become live. I can’t get through to anybody to get this resolved, anyone on here have any adv...

GavinT1 by Tuning in
  • 19 replies
  • 0 kudos

Cannot sign in to Virgin Media site

Morning,I'm having trouble signing in online to my Virgin Media account in order to change my account settings. I am logged into the mobile App fine, but when trying to access the additional settings which can only be done online I'm getting the foll...

domness by Joining in
  • 8 replies
  • 0 kudos

Can I return the set top box?

I just upgraded my BB and it came with a TV package and set top box, I am very happy with my BB and price, but, we do not watch TV and would like to return the 360 box so it may be of use. The last time I upgraded my BB and a tivo was part of the bun...

gravy1 by Fibre optic
  • 3 replies
  • 0 kudos

Resolved! No account number student wifi

Hello! Not sure if I'm posting this in the correct place so please correct me if I'm wrong,I'd like to know my account number and area code, we did not receive a welcome email I think due to the fact that we pay for our broadband via Unihomes. I'd re...

Chazzza by Joining in
  • 1 replies
  • 0 kudos

constant spinner on my account

Hello, When I try and sign in to my account I get a virgin media logo spinning over a greyed out page. In the webdev consol it suggests a 500 on validating account something. Could someone look into why I can't access this please? Thank you.

daubers by Joining in
  • 4 replies
  • 0 kudos