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The usual eBilling query

The 100,000th person to ask this I'm sure, but I've been charged £1.75 for a paper bill I never asked for, my account is set to receive eBills, and I would rather not be charged this again?Is there another hidden setting somewhere, because the path I...

Resolved! WiFi Max charge

Hi,I have just signed up for a new 18 month contract (Broadband, Tv and landline) after being out of contract for many months, and have noticed that I am now being charged £10 per month for add-ons. Two add-ons are listed, "WiFi Max" which is presuma...

Mairangi by Joining in
  • 728 Views
  • 4 replies
  • 0 kudos

Misold package by less than honest rep

Previously I had broadband with Shell Energy but their broadband became unreliable and often the internet speeds were so slow the pages on ebay would not even load! They sent out engineers several times saying they had fixed the problem only for it t...

Resolved! Returning or Recycling Old Equipment

From the 12 June my new contract was changed to Broadband Only, so I now have the following old equipment that';s no longer needed.VM Tivo Box 500GB Model: SMT-H3110 Manufactured: 2013-08VM Box Manufactured: 2011-06I've not had any correspondence reg...

Biffy by On our wavelength
  • 2865 Views
  • 3 replies
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Welcome email

Hi! I recently get the broadband for virgin and I didn't receive the welcome email with my information (account number and area code) to login. I need as soon as possible to change the delivery date. 

Referreal question

HelloI was referred to VM.  I signed up for the current credit offer with volt package and the agent says I cannot get a credit and a referral!  Ie I cannot have 2 promotions at the same time.  This does not seem fair as the person who referred me ge...

vmediahj by Joining in
  • 465 Views
  • 2 replies
  • 0 kudos

Contract renewal nightmare

I apologise in advance for my rant.I have been out of contract for a few months now and decided to renew, hopefully to bring my bill down. I logged on and was quoted £83.65. As we do not use our landline I reached out to customer chat service to see ...

Woolly66 by Just joined
  • 484 Views
  • 2 replies
  • 0 kudos

Overcharged on contract

Good morning everyone, Quick question (hopefully)My contract is £52 pcm yet each month I’m charged £56.57. I know it’s only a few pounds but I’m wondering why if my contact is a flat £52?Anyone else had this?LB

LB_2022 by On our wavelength
  • 530 Views
  • 3 replies
  • 0 kudos

Resolved! Returned equipment

Good Afternoon,I returned my equipment 28/5/24 via your yodel service which their tracking shows  that Virginmedia received the equipment back on 30/5/24.As of the 3/6/24 the Virginmedia online account still shows that the equipment has not been retu...

Avo542 by Tuning in
  • 1081 Views
  • 8 replies
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