Can someone help please, I am reluctantly staying with virgin for another 18 months for certain reasons, however since April when I was first e mailed asking to renew my contract. I clicked the link and received an email with my new contract details ...
Can someone help me renew my existing package, can’t do it following the e mail link or through my VM app. Only wanting to stay another year till other issues are sorted otherwise VM won’t talk to me, why is everything so hard
Hi all. I went onto the VM website to make a complaint, and now I have a second one. Where's web chat? Impossible to find it. I'm not brilliant on the phone, so would rather be making my complaint via a chat (with a real person). How do I do thi...
I have recently submitted a gone away form where I was told that they are going to try and contact the old account owner at my property to see if they will close the account down. I have since had no confirmation that they have done this except an em...
On 30 July 2024 we agreed a new 18 Month contract and received confirmation by email the same day.Today 6 August a Service change receipt arrived which is £22.76 higher per month.What on earth is happening?, I despair of the telephone service line an...
I'm having a similar issue to other people I've seen on these forums. I had a Hub 3 which had broken last year and got replaced with a Hub 5, and was requested by Virgin to recycle it. Now that my contract with them is over, they're now requesting th...
Since purchasing the supply property in October 2020, everything was smooth sailing until I needed to change my Direct Debit date in 2021. What followed has been an utter nightmare.Upon attempting to adjust my Direct Debit, I was informed that I coul...
Good Evening,My Broadband has been active for four days and I’ve still not received a welcome email, so can’t register for online access to my account. I spoke with customer services two days before the install and was told as soon as my service wen...
I've had a horrible experience recently. First of all, there are lots of issues with the internet signal in general. A while ago, I didn't have internet for a few days in a row, 24/7. Long story short, an engineer arrived and, unknowingly, cut the ca...
I upgraded my broadband this morning but there is no trace on the system now and i have not had an email confirmation
