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Forum Posts

Contract ended - billing issue

I gave notice to quit VM. The contract ended on the 10th December 2023. My actual contract finished on 2nd December. But VM decided my bill would rise from £39.99 to £84.99 within that short period before disconnection. I made several phone calls to ...

Bananna by Joining in
  • 155 Views
  • 1 replies
  • 0 kudos

Re: Online Contract Renewal

Same issues here.I've had an exclusive renewal offer by email offering me 'Same package, same price, no hassle'. Pretty clear advertising and nothing in the small print to suggest otherwise. I'm currently an Ultimate Volt customer.Except on closer in...

Resolved! very upset dont know where to turn

After spending 2 hours on the phone yesterday with a query on my current bill, and trying to set up a new contract I was offered 3 different deals, The first call centre operator refused to put me through to retentions, despite asking more times than...

pam-123 by On our wavelength
  • 275 Views
  • 2 replies
  • 0 kudos

Email address still connected to old account.

Hi,I have stopped my Virgin Broadband in September , now reconnected again but can see only my old account on the app and the web page. I am still using same email address as my old account. I can’t make any changes and can see only my old account de...

Manoila by Tuning in
  • 220 Views
  • 3 replies
  • 1 kudos

Contract problems

Hi all. Joined the 11/1/24 and today yes 1/2/24 I have broadband , after numerous messages etc, there is a bill for January and February services , I haven’t had any service , I was told the bill would be wiped it’s still there for £106!!!!!  How do ...

Smash25 by Joining in
  • 135 Views
  • 1 replies
  • 0 kudos

VM scaming me

I am writing to express my extreme dissatisfaction with the ongoing issues I have experienced with my Virgin Media broadband service. Despite assurances of a monthly payment of £37, I have consistently been billed amounts ranging from £51 to £58, whi...

dwx by Joining in
  • 244 Views
  • 2 replies
  • 0 kudos

Regarding Account Number

Hello. The complaint and query relates to the below:  The contract for the 18 months comes to an end on 28th February 2024. Been having quite a lot of problems with getting a better deal before the 18 month contract comes to an end. At the moment we ...