Hello.I have the same problem.When I try to register an new account even if I use different email address just show me the same " We've found you"I have also tried creating a new account using a Gmail email address for registering with my own account...
My virgin broadband down yesterday after doing the checks on the virgin website it said I needed an engineer visit so I booked one.Today my service is back up so I went to cancel the visit, I've just used two hours of my time trying to do this online...
Due to insufficient funds my direct debit was declined for my WiFi bill. Was a simple mistake and soon as I realised (same day it declined) I paid the bill . This was as my WiFi had disconnected and as a Uni student I was working on my dissertation a...
Where to start!1) When I signed up for Virgin Broadband I warned the salesperson that the previous tenant who had Virgin Media Broadband in this home said that it doesn't work anywhere except the living room near the router. I inquired with the Virgi...
Just had an email from Netflix stating I "used" have Netflix through VM and now will be charged by Netflix themselves?my account still shows my package contains Netflix .i see a few people have had this issue going back over a year.any help would be ...
My husband called to cancel our contract and pay the outstanding balance last summer. He was told the account had been successfully closed and that there was no remaining monies to be paid. Since then he has been informed of a further outstanding pay...
Hi AllI have been around the merry-go-round and just can't be bothered anymore, I am well out of contract and cancelled my service with VM due to take place on Sat 15th June (I have confirmation of conversations). This morning I received my bill for...
Has anyone else been stuck in this "death spiral" of crap Virgin software.They asked me to change my e-mail address to link my account with O2. I logged on and gave a different e-mail. They said they would send a verofication code but I was busy so d...
Through no fault of my own I am being made homeless and having to go live with family. I was on online chat for over 3 hours I am told my cancellation fee is £300 I am not in a financial position to pay it all in one go as I have recently split with ...
Hi just changed package from gig1 (£45pm) down to the m500 package as i was getting nowhere near the gig1 speed. When I was on the phone the agent said that the new m500 package would be £35pm, however I have just got an email saying it will be £72pm...
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