I have had a similar problem in that I was contacted by Virgin as my contract is about to expire in February so I agreed to renew for 18 months and was told that the new payments would cover me for everything I have at the moment. The next day I went...

Has anyone experienced Virgin taking payment but claiming they have not been paid?

I have been paying Virgin by faster payment for many years. I pay £25 most weeks so that when my bill is issued I am in credit, most people would consider this to be a good customer but Virgin clearly see things differently. Virgin for some reason ha...

Virgin media staff are liars!!!!

Virgin media staff are thieves and liars!!I have been lied to by virgin media and my money taken. They ended my contract and started a new contract without my consent and charging much more than the contract I signed. Their agent that connected me wi...

Myrates

 I have virgin broadband at my home. My wife is an employee of Liberty Global and has moved in with me. I understand that if we take out a package with Virgin on her name it will be cheaper. In this regard I have a few Qs. After reviewing some contra...

Being charged for equipment I have returned

I left VM on 27th November 2023 as was immigrating to Australia. I provided proof of address in Australia, but was still charged over £200. This was eventually returned to my bank in January. I returned VM equipment via their yodel return service. I ...

Unauthorised Netflix Debits to my Virgin Account

I have been trying to resolve this problem since April 2023 with no success. The debits keep occurring, even though I have no subscription to Netflix in any way whatsoever. I have contacted Netflix twice & they confirm that I am not in their system &...

Sent my router back but keep getting emails saying you haven’t received it

Hi there since upgrading to hub 5 I have sent my old hub 3 back on the 29/12/23 and have the receipt and tracking number to prove it, yet I keep receiving emails saying you’re awaiting the return. If a virgin media member could contact me to resolve ...

What's happening at VM? Broken systems, incorrect bills

Is something going on? I've had a two bills issued that have been wildly miscalculated. I've had to call VM twice about these to avoid being overcharged, both times the advisors have reported problems with their systems. I then logged a complaint and...

Cannot login to account, keep getting error code FSB50

Hi,Every time I try to login in to my Virgin Media account,  get as far as inputting my email and then I get an error message. I don't even get to the password page it just gives me an error.I have tried a new browser, clearing cache and cookies, and...