Recent DiscussionsNo Service Since December 24– No Resolution from Virgin Media! I’m posting here out of sheer frustration after months of unresolved issues with Virgin Media. Our service was cut off on 18th December 24 due to an error by a Virgin Media team installing a new conn...Stop auto renew On web chat I just want to give notice that I do not want my contract to auto-renew on July 3. They insist I can only give 30 days notice. Not a day before or after (OK, after but I pay another month...Virgin media app So let me start by saying I am a new customer. During the past 3 weeks I have called virgin media support a total of 5 times to get my virgin media app working. The first time after about 2 hrs on ...No service since March 21st…Virgin doesn’t care. New installation a couple doors down cut our cable and Virgin has been pretty nonchalant about it. Hard to speak to an actual human being when you call When you do get someone they say the proble...Goodbye to my 18 month contract I tried online to add a TV pack to my bundle. Clicked on PLACE YOUR ORDER and nothing happened. Phoned customer services and the agent took the order over the phone. She said all new contracts a...Unable to verify new email address So I wanted to change my email address on my account. Simple process really - never had issues with any other website. Until VM with their glitchy system. So it sends a verification email, which whe...Removing Sky Sports Add On i called to remove Sky Sports. I was told my monthly cost would reduce to £53. Why am I only getting £12.63 off if I remove Sky Sports and Sky Sports HD. They are Addons. Leaving Virgin Well recent bill today was almost double what I had started with broadband only as I was out of contract thought I would check the present deals and for package I have it's new customer £29.99 when I...Access to old bills Is it possible to access bills older than 12 months? Loyalty We have been with virgin media since the Telewest days in fact the chap on the retention team told me 29yrs our contract is ending soon but they couldn't find us a better deal we are pensioners every...
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