Just renewed my contract which runs out on the 3/9/24. So they sent me an email about starting a new contract but at a reduced price.saying that everything would stay the same. Got an email today saying everything is good but have stopped my TNT! Why...
I placed my Volt package order on July 29th. They are still saying that the old tenant's account is active at my address, so I can't get the connection. What should I do? I need the connection as soon as possible, or else I will need to move to anoth...
Hi, Does anybody else run into issues online when upgrading their TV package? I also get an Oops message on the actual TV so I can’t upgrade my subscriptions. I managed to upgrade via the website, to Mega TV and it told me my channels would upgrade ...
Hi, I would like to say thank you to the person who installed my Virgin Media. They were really helpful and quick. I didn't receive a survey link but would like them to receive their £10 reward. Their name was Sade and ID number is 70423. Please send...
Why am I being asked to pay £25 reactivation fee when i reactivated my account within 2 weeks of the previous contract. I was told that there is a 30 day period within which i am allowed to reactivate my account (which i did) and i wont be charged fo...
I have phone and cancelled my services today, the lady said my last day will be the 2nd Sept only because I asked. She don't go me any incline she actually cancelled my services and I have had no confirmation nor any instructions on how to return...
I’ve had Virgin contact me I think from Phillipines to re-sign me on new contract - it has come through on virgin retention number. But It’s hard to understand the caller and they wanted my bank account details again - I’m reluctant to do this as I’v...
I may have the wrong place I have to document how ridiculous it is that I have been in a chat for over 2 hours (now approaching 2 1/2) JUST to move my services to a new property.Now, I could somewhat understand if most of this discussion was in a que...
I’m less than 14 days into my contract and phoned Virgin to cancel but I’ve just been told I need to pay for a minimum of 30 days?? This can’t be right. any advice appreciated.
I feel like I have this rant on repeat. 18 months ago my mum's partner died. Virgin were contacted and notified of his death, and changes were requested to be made to the package, including that her partner's name be removed and she be put on as the...
