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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22362 Views
  • 38 replies
  • 7 kudos

Contract renewal not activated

As my contract was nearing its end date, gladly accepted an renewal offer via txt for all existing services at £68 pm on the 18th December. Confirmation email received and on that email it advises new contract will activate on 21st December.  29th De...

AWM81 by Joining in
  • 216 Views
  • 3 replies
  • 0 kudos

Activation Fee ?

I also seem to have been charged an activation fee? I think I know what it's for and I shouldn't have an activation fee. When I bought my Volt bundle it was supposed to include a Hub 5, Virgin had none so the engineer installed a Hub 4. I since got i...

Resolved! Account contract renewal

Hi, anybody else experiencing challenges getting customer service to honour their offers when you call back, excuses ranging from the previous advisor didn’t include everything on your current package to I’m afraid that was a once in a lifetime offer...

ms1609 by Joining in
  • 285 Views
  • 3 replies
  • 0 kudos

Moved house and contract was restarted

Hi there,I recently moved home (in december) and had my services moved with me. While I spoke to a friendly agent online, they assured me that my contract would continue as normal as I was a few months into it. They explained the system was a bit fun...

Account number - where to find it?

Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent. I didn't pay any bills yet because I'm new to Virgin, so my bills will start in June/July. I have broad...

mariella by Joining in
  • 6959 Views
  • 26 replies
  • 0 kudos

Contract not being upheld.

I took a simple upgrade offer in October to my current package (£3 increase) . Now since October I keep getting bills that don't match it forcing me to call up every month to get them to fix it.I am very fedup with this shambles of customer service. ...

Upgrade offer.jpg
Correal by Tuning in
  • 183 Views
  • 2 replies
  • 0 kudos