Hi, A family member who lived alone has recently passed away and has a TV & Broadband contract with Virgin Media, we now need to end this contract as soon as possible. Does anyone know the quickest and easiest way of doing this?
Hi,I've tried to change the phone number on my account details page to my mobile number but it keeps reverting back to my old landline number (which I no longer have). Can someone help?
Good Morning, I need to find out how to speak someone who deals with potential account cancellation. My problem is that many years ago my son while he was still at school set up a virgin media account for TV and internet. I have always paid the bills...
I signed up for broadband over a week ago and got it set up last Friday but I have not received anything stating my account number so I cannot register my account online. The only documents I have been emailed were my pre-contract agreement. Should I...
I signed up to them on the evening of 08/07/2024, the phone call started at 1814 and lasted for 49 minutes.I was promised the below services for £99.99:-Mega Volt bundleX2 extra boxesKids packUHDNetflix premium I was sent through the contract summary...
Please can I get a PM to switch on ebilling.
As above, Cant find my account number and talkin on the phone to a CSR is practically impossible due to me severe anxiety and stress. My current situation is very complex and fairly personal. Can someone please help?
I have received several emails and texts asking me to return Virgin Media's equipment via Yodel as I have now left Virgin Media. I have informed them that I sent the parcel on the 29th May. I have a receipt from the Yodel agency and also photographic...
Hi, this may be a bit of a long-winded message but am desperate for someone to be able to speak some sense to me...I am posting this here as over a month of phone calls have not resolved my issue. My contract was due to expire in May 2024 and I accep...
Hi,I signed up to Virgin 3 months ago using a referral link that my friend provided me, I signed up to my current package via that link online using the referral details they provided to me. They are currently a Virgin Media customer as well and have...
