I’m moving property and wanted to take my package with me. Upon calling and speaking with a member of the team they said that would be fine however they would have to close my account and open a new one for me. Everything would stay the same and they...
We are in the last week's of our contract for which our 350mb broadband only will go from £35 per month to £57, though the last month 1 of the discounts appear to be 17 months and not the full 18 months as the other discount as this months bill is £4...
I have long had a contract with Virgin Media. It goes up each year – no reduction for faithful customers. Currently I pay £64.59 monthly for M250 Fibre Broadband, Mix TV, and weekend chatter, plus £5 for weekend international calls (I need that for a...
Hello allafter an iffy start with a Virgin Customer Service advisor who eventually disconnected me due to the fact we could not understand each other, I rang back and luckily got a customer service who was brilliant. Without any faffing about he set ...
Hi, I just had a new connection put in today and need to register my account online. I was not given any information about what my area code should be. Can anyone help? First part of postal code is: NN18.
Called to look to change my TV and broadband package but being told I cannot have the deals on website as I am not a new customer. Quoted £100 a month more than is available to new customers for same package. The virgin package is already more expe...
I have recently moved home and kept the same contract as before, only moving services.Despite this Virgin have auto renewed me on an 18 month Co tract which increases in price! This is the second home move this has occurred.I have spoke. To 3 people ...
Hi, hoping someone can help as I've had no luck speaking to VM in either WhatsApp or their messaging service.I added sky sports UHD for £4 a month yesterday. This evening I've received an email stating that I have made changes. I thought it would jus...
Hi I need to change my surname due to getting married 7 years ago just didn’t bother doing it I’ve been sent a form to fill out by email but I can’t fill it out it won’t let me type, what should I do? Thanks
Hi, I have Been trying to update my name dur to marriage by sending proof anf name change form to namechsnge@virginmedia.cl.uk, wothout any results. Nobody will write back and nobody to sort out the issue, it's unacceptable not to receive a response ...
