Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Activation Fee ?

I also seem to have been charged an activation fee? I think I know what it's for and I shouldn't have an activation fee. When I bought my Volt bundle it was supposed to include a Hub 5, Virgin had none so the engineer installed a Hub 4. I since got i...

Resolved! Account contract renewal

Hi, anybody else experiencing challenges getting customer service to honour their offers when you call back, excuses ranging from the previous advisor didn’t include everything on your current package to I’m afraid that was a once in a lifetime offer...

ms1609 by Joining in
  • 3 replies
  • 0 kudos

Moved house and contract was restarted

Hi there,I recently moved home (in december) and had my services moved with me. While I spoke to a friendly agent online, they assured me that my contract would continue as normal as I was a few months into it. They explained the system was a bit fun...

Account number - where to find it?

Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent. I didn't pay any bills yet because I'm new to Virgin, so my bills will start in June/July. I have broad...

mariella by Joining in
  • 26 replies
  • 0 kudos

Contract not being upheld.

I took a simple upgrade offer in October to my current package (£3 increase) . Now since October I keep getting bills that don't match it forcing me to call up every month to get them to fix it.I am very fedup with this shambles of customer service. ...

Upgrade offer.jpg
Correal by Tuning in
  • 2 replies
  • 0 kudos

Cancellation hassle

Spent over two hours yesterday trying to cancel my broadband account. Finally get through to someone who didn't hang up one or tell they can't deal with it and they assure me that I will get an email to confirming my cancellation.Imagine my surprise ...

Otters1 by Joining in
  • 3 replies
  • 0 kudos