Managing Your Account - Cable - Page 160

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

You continually overcharge me and i want to be refunded and for you to fix the mistake

I am sick to death of Virgin. Regretfully I recently resigned an 18 month contract, which went against my better judgement. My package included Netflix and on the first bill you charged me for 2 Netflix (£21.98), despite it being in my package. I ...

Resolved! Final bill wrong.

Hi team, I cancelled my contract at the beginning of July giving 30 days notice for my contract ending yesterday and was informed at the time that my final bill would be for £6.70 which is fine, however I have received an email, now telling me that A...

Nightmare starting with Virgin how do I cancel?

I got phone calls of Virgin staff 2-3 times a day to sign up.Now The router package has arrived but I have no socket to fit it.Spent since 4pm on the the phone and live chat to get no where.Two hours of my live gone.The agent kept telling me I have t...

Added tv not showing in orders

On Thursday I added tv and a higher speed broadband package when I renewed my contract and it’s not showing up in orders.

Resolved! Bank account debited after cancellation

Just a query really. I cancelled my broadband at the end of the introductory 18 month price, and the service is disconnected. However my bank account has just had the the new higher price debited. Is this standard practice and it will be refunded? Or...

REFUND Required - Overcharge

Hi All,I agreed a new package deal with Virgin Media at the start of this year.I have just realised that despite the new agreement they have been overcharging since the outset of the new contract. Overcharges are equal to £222.I have just got off th...

Virgin Media have changed my contract without my permission

Simply put, my contract started on the 21st September 2022, this was for a minimum of 18 months until the 21st March 2024. Someone from Virgin has changed my contract, stuck loads of extras on to it and put my bill up without any contact from me... a...

1 day or 30 days cancellation notice period - my experience

I decided to leave Virgin Media (broadband and phone) by sending a recorded signed for, letter giving 30 days notice starting 28 December 2023.I have recently received a letter dated 31 December 2023, from Virgin titled "Important information about y...

Renewed Contract Now missing Channels

Hi, I had an email stating i could renew contract and keep all existing benefits etc. So i renewed! Now im missing my TNT Sports and also The Ultra HD channels

Code

Hi, does anyone know the area code for North Ayrshire

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