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Forum Posts

NO HISENSE FREE TV RECEIVED

Hi,I took out a new contract with the free hisense tv. Received an email stating my contract comes with a free gift and to expect it within 42 days of activation.  It's been double that and no free gift or any communication regarding a delay.This is ...

Jaybhav1 by Joining in
  • 123 Views
  • 1 replies
  • 0 kudos

21 random On Demand charges.

Between 7th October up until the 17th October I have been charged for 21 on demand purchases all consisting of £6.99 and £7.49 charges. I have not made these purchases and my STB is showing no purchases. I have contacted live chat and they are unable...

Resolved! Contract Renewal Frustration

Contract Renewal was due 13 Oct. Renewed online on 09 Oct and received email. Received further email on 21 Oct thanking me for making changes and confirming the new discounted monthly payment. Since had the standard monthly billing email with a non-d...

NewSteve by Joining in
  • 1512 Views
  • 2 replies
  • 0 kudos

More contract renewal frustration

Similar to other posts on here I renewed my contract online.. clicking the "Grab your deal" button... I've had the contractual documents through... followed by an email to ask me to call the sales teamWe'd like to talk to you to as it appears that so...

bratt by On our wavelength
  • 3407 Views
  • 5 replies
  • 1 kudos

Add TNT Sports to my package

I tried on Virgin TV (it said there was a glitch). I tried on online (my virgin media) and it said there was a glitch. I tried the chat function but not was not able to help me and WhatsApp contact did not work. Can someone please help me? I just wan...

CMort by Joining in
  • 770 Views
  • 6 replies
  • 0 kudos

Resolved! Cancel Contract help please

Hi, Can anyone assist please, either forum members or a Virgin Rep. I had over an hr web chat the other day about potentially renewing my contract after many years with Virgin as it terminates in less than a month. The choice of package combinations ...

Bucky897 by Dialled in
  • 2958 Views
  • 20 replies
  • 0 kudos

Resolved! Free gift not being honoured

Hello, We are having issues with our free gift being honoured by virgin media. We chose the free tv when we signed up for VM. Firstly, the delivery was 6 days after the date we were told in our tracking email (12/09/24). When the TV got delivered 18/...

Disconnection fees

Hi, I am moving to rented flat which does not have the ready to use Virgin media installation equipment, and I need consent from all flats owner including mine to set this up. And my only option is to cancel the service. I contacted the home moving t...

rana48 by Just joined
  • 166 Views
  • 3 replies
  • 0 kudos
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