Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsA Decision from the Ombudsman So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a...No account number I have ordered a box today 28/12 for my new flat but have selected the wrong address, everything says to amend the order i need to log in to virgin media with an account number that i dont have, the...Netflix - cannot connect Hello just upgrade VM with netflix cannot connect Thanks jasia [Mod - title edited for clarity] area reference code Don't have my area reference code to link my Virgin media account. Disconnected Early and Massive Billing Increase with Home Move I arranged a home move with the service/connection due on 29 December 2025, but today (28 December 2025) my broadband has already been disconnected, leaving me without internet to organise the remain...Won’t extend my contract extend by 1-2 weeks I have been a VM broadband customer having joined last January as I got a good deal with Volt on my 2 long term O2 phone contract. A year down the line I’m having to leave VM as I have had lots of is...Can't log into account Same situation - How do i fix this? Cant login as it logs me into my old account - Same email, 2 accounts.... [Mod - post was split to own thread and title added] I'm stuck in a verification loop Hi everyone I am stuck in a verification loop while trying to connect VM and O2 accounts. Keeps coming up with an old phone number for the OTP. Please help . No Disney+ Activation Link Received Hi, I recently signed up for Virgin Media broadband, and when doing so I selected Netflix and Disney+. I activated my Virgin Media services on Friday 31st October, and received a text and email abo...Thought I posted this already Why are virgin /o2 no longer being covered by the ombudsman scheme? I say that as I got a voicemail message on the the ombudsman page saying not covered after 1st January. customer service remains ...
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