Hi,I left VM in March 2022 and in December 2022 started receiving texts saying a payment was owed, we called and made this payment. They had been sending letters to our previous address although they knew we weren’t there. Fast forward to today, we...
Hi,I'm trying to update my Direct Debit details, but when I click on the button it goes to an Oops error page.It does this on multiple devices and numerous browsers, so I suspect there must be a configuration error on my account.Trying to change it v...
Hi,I received my virgin media box and broadband since 13th July- I also received a text from Virgin media to confirm this. But, when I tried to make an account to view bills/ payments I couldn’t since I don’t have an account number or area code. I ha...
I never received a confirmation email after ordering broadband. I therefore don’t have an account number or area reference and so can’t set up an account. I have installed and activated my broadband but because I don’t have an account I can’t manage ...
So today after receiving a higher bill than expected due to me been out of contract I wanted to discuss reducing my package to a reasonable monthly amount, can’t do this over the phone as virgin wants me to clear next months bill as well as this one ...
Signed up for a new account in July, received equipment and my broadband is up but haven’t received a welcome email or account number.Spoke to customer services who were of no help. In the meantime I can’t set up my account, check any details or make...
Hello,I ordered the Mega Volt Bundle which included the 43” LG TV & an unlimited 02 SimThe Virgin media equipment arrived with no emails or mention of the SIM card or the 43” TVAfter a painful hour onto customer services being told “the offer doesn’t...
I have been going around in circles for just under 6 hours today. For the past 6 months we have struggled with household costs, so have now been pushed to take essentials M50 (15 is a joke). The staff have not been able to help, and the outside of U...
I have received the following an email from Netflix saying that Virgin Media has cancelled my subscription - Unfortunately, Virgin Media has let us know that your account could not be billed through your Virgin Media subscription. We are cancelling y...
Hi,I made an advanced payment via QuickPay as I thought this would clear my current direct debit for this month (just to get ahead of things) but it seems to have not?Then I get an email that states the following:“Please note, card payments do not re...
