I signed up for an upgrade to Mega TV two weeks ago which includes Netflix standard. I have not received a Netflix activation e-mail and have checked my spam e-mails. When I go into my Virgin Media account, it does not show the upgrade although the c...
So I’m getting a bit sick of this now. I moved to a new flat where Virgin wasn’t available. So I rang up and cancelled. A month later I was charged for another month £48. I rang up and cancelled again, person on the phone didn’t acknowledge id alread...
Hello,I have just upgraded my broadband speed from 350 to 500Mb. That required starting a new 18 months contract. At no point did it tell me my TV package would be affected. I received an email a while ago saying that TNT would be removed because I h...
My contract came up for renewal and I was offered via a link to "renew". To me that meant renewing the package I already had and the same elements as before (at a lower monthly cost as quoted) which included TNT Sports. I then had an email saying tha...
Hi folks,I had a new install on Saturday and all went smoothly. I was told it was a 500mb connection by the rep who called at the door when i signed up for VM, but now having checked my contract its 350.How soon can you upgrade the line? I assume its...
I recently renewed with Sky Sports/TNT/Movies, phone & 1GB broadband for £60. A major faff though as that was the deal I was offered in "my Virgin Media" when I logged in (being 2 months from contract end it was called something like early renewal sp...
Same thing has happened to me, renewed a couple of days ago and received an email yesterday advising of removal of TNT Sports, which I didn't agree to. Is there any cooling off period (usually 30 days) and is it possible to go back to my old contrac...
I'll try and keep this short as possible - on the help section of the VM site there are two tabs, one for cancelling and one for switching. I'm switching provider so chose that tab. It states all I need to do is contact my new provider to switch (thi...
I was disconnected yesterday (9th Sept). But today (11th) my closing bill shows a £55 package charge for the period 15th Sept - 14th Oct. and I had an email saying this will be direct debited on 23rd as usual.
Sadly have to cancel after being with VM for 5 years now, my bill has gone from £15 to £75, underatnad I cant have that same deal again but no offers or renewal deals given, seems VM are not going through retentions as much? Ive been given my month b...
