Hi, as part of leaving Virgin Media, I returned my router and other bits required via Yodel. The Yodel app reports that Virgin Media received the parcel 2 days ago, but I have had zero ackowledgement. Can this please be confirmed? Thanks,Julian
I logged in my Virgin media account as wanted to change the email for logging in and receive communications but was unable to do so. It gave an error message, 2 days I am trying. It is ok up to a point but cannot receive the final email for verificat...
So my bank was frauded to the sum of 2000 and I was left unable to pay my bill, I was given a 24hours grace period due to my partner agreeing to pay it as the services were restricted. She Has since paid the balance, it's showing on her banking app.....
I phoned Virgin in 2022 to cancel my account and was informed of an amount left to pay before being able to cancel. Following this I made the payment to clear the balance, after which I called again and went ahead with the cancellation. In the last c...
This is happening to me as well. Second month I have been charged £17.99 for Netflix through Virgin Media when I don’t and have never had an account with Netflix.
As I've seen some older posts stating that it's possible to open another contract under my name/account as my mother has been with VM for 14+ years. VM telephone team did not offer any decent price reductions as we wanted to just cut off the Tv/Landl...
Hi all! On Friday I received an email saying my account being closed down by the end of day without me requesting it. They proceeded terminating it. I called customer service yesterday and was told that someone said I have moved house and they shut t...
Hello,I never recieved my contract with the account nubmer but I got a text from the instalation team to install my internet tomorrow and I need to create an account but can't without an account number and I cant go through to customer support either...
Good afternoon,On the 2nd May I sent an SAR request which was acknowledged by your support team.Legally, you had a month to respond and this effectively expired on 2nd June.I haven't heard anything back and it's now the 5th June.I would appreciate an...
I've logged in the last few times to check my account and VM banners pop up from time to time offering deals and it used to take me to a page where I could click the deal to accept it. Now at the moment it's offering me 1GB BB for £4 extra a month. A...
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