I apologise in advance for my rant.I have been out of contract for a few months now and decided to renew, hopefully to bring my bill down. I logged on and was quoted £83.65. As we do not use our landline I reached out to customer chat service to see ...
Good morning everyone, Quick question (hopefully)My contract is £52 pcm yet each month I’m charged £56.57. I know it’s only a few pounds but I’m wondering why if my contact is a flat £52?Anyone else had this?LB
Good Afternoon,I returned my equipment 28/5/24 via your yodel service which their tracking shows that Virginmedia received the equipment back on 30/5/24.As of the 3/6/24 the Virginmedia online account still shows that the equipment has not been retu...
Hello I have a brown box in my garden the outside cover has come off and is broken and doesn’t fit anymore so it’s left like this? How do I arrange for a new one to be fitted as I have small children and dogs and these wires exposed aren’t very safe....
Hello I'd like to give up- thw phone line and the TV but just keep the Cable Router.How do I do this please? Thanks in advance.
Hi,I am trying to book my house move via web page. after couple of Q&A it says "Great news! Virgin media is available" when clicked "Book my move" nothing happens.I tried webchat for almost 5 days in row wait time is more than 2 hours an my chat loos...
I just signed up for a contract but need my account number and area reference to create an account, my name on my contract been spelt wrong and ive had no confirmation for a engineer i booked to come out.
I called them 8 times today and 4 hours waiting. And no one answered!!!! I just would like to cancel my contract!!!! I also tried WhatsApp and online chat (of course they didn’t work)
Please be aware of renewing your contract onlineOn the 18th June, we lost internet connection for a day at our home. While attempting to reset the router and investigate online, I was offered the chance to "explore your renewal deal". This deal inclu...
Hi, I have recently cancelled my account after many years, and have received an email regarding return of equipment. I have been asked to return 2 set top boxes, an Arris and a Samsung, as well as the router. I only have 1 set top box (Arris) and the...
