Managing Your Account - Cable - Page 149

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! very upset dont know where to turn

After spending 2 hours on the phone yesterday with a query on my current bill, and trying to set up a new contract I was offered 3 different deals, The first call centre operator refused to put me through to retentions, despite asking more times than...

Email address still connected to old account.

Hi,I have stopped my Virgin Broadband in September , now reconnected again but can see only my old account on the app and the web page. I am still using same email address as my old account. I can’t make any changes and can see only my old account de...

Contract problems

Hi all. Joined the 11/1/24 and today yes 1/2/24 I have broadband , after numerous messages etc, there is a bill for January and February services , I haven’t had any service , I was told the bill would be wiped it’s still there for £106!!!!! How do ...

VM scaming me

I am writing to express my extreme dissatisfaction with the ongoing issues I have experienced with my Virgin Media broadband service. Despite assurances of a monthly payment of £37, I have consistently been billed amounts ranging from £51 to £58, whi...

I am being charged more than what we agreed on the contract

I signed a new contract on 11 January for £20 a month and now they are charging me £44. I tried to contact and called many times but nobody answers. How can I sort out this problem? Thankslagaviota

No welcome email received

Please help me as well I have the same issue, I'm pretty sure the email was wrong. Now I have had the broadband for almost 6 months kindly do the needful.

Urgent credit score amendment required mortgage declined

I have had no end of issues with Virgin Media since leaving my contract last year.In the terminating of my contract I ended up having to go through the ombusdman service to resolve it who concluded the case in my favour where Virgin was ordered to gi...

Regarding Account Number

Hello. The complaint and query relates to the below: The contract for the 18 months comes to an end on 28th February 2024. Been having quite a lot of problems with getting a better deal before the 18 month contract comes to an end. At the moment we ...

Volt Big Bundle Contract has two different start/finish dates. Best date to use to give notice to quit.

Greetings All On 06 SEPTEMBER 2022 I changed, over the phone an Oomph package to a Volt package...BB, (M125), TV Mixit, TP Weekend and an O2 simcard. Usual 18 month mimimum period with £30 promo discount. I was passed through to O2 re the pay mont...

Abysmal Customer Service

I have been paying for my broadband, TV and phone service with Virgin each month by bank transfer. I have done this for the last 10 years or so. Every time I make a payment I use the same details and reference number. My bill for January 2024 was due...

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