Managing Your Account - Cable - Page 147

New price agreed but contract price is different

I agreed a new renewal price but the contract price is different and more. I've tried to use the whatsapp chat and phone but it's very hard to speak to someone who can sort it out. A very frustrated customer is there anyone at Virgin who can please h...

No welcome email or account number

I have recently signed up for fibre broadband via door sales, the external work has been completed and my set up date is the 18th.I have not received any emails and therefore have no account number and cannot set up my online account.Any help getting...

Unable to change email address for account

Keep trying to change email address and going round in circles when trying to verify email addressregards Richard

Restrictions not lifted

I have paid my bill in full. It said my services would be up and running in 10 minutes and it’s been over an hour what is going on

Lack of support during family bereavement

I have been a VM customer for many years (20+) and continue to be the account holder for a broadband/phone contract at my elderly parents address - costing £40 per month.Last week my Dad sadly passed away and Mum has now come to live with us, tempora...

New contract not implemented

Hi, I agreed a new contract with outbound retentions on 9th March 2024. Today 9th April my services have been disconnected. I called VM to ask why this has happened and was told that the new contract i had agreed with outbound had not been pushed thr...

Call not recorded

I tried to cancel my contract with Virgin in feb. Was offered a very good deal to stay so accepted. Changes made were different to what was agreed on call but apparently the call was not recorded. Anyone else have this issue?

Netflix activation via new improved contract

One of the VM salesforce cold called to offer me a new package back in mid January. This is a frequent occurence and I usually decline. However, we were about to move out of our property for 9 months whilst carrying out building works and therefore...

Resolved! Ombudsman ADR Timescales

I've been a customer with VM for years and never had an issue, however as my current contact came to its end I followed the VM emails to select a new package.On the 13th February I was offered an amazing deal and accepted the offer to stay with VM fo...

Paying for 14 months but fresh installation needed because cables into the property were bad.

I have always been with virgin media. I moved to this property 30 months ago and have been on Virgin since then. I told them my Virgin had not been working, but no one listened. The engineer came today and told me that the Virgin cables hadn't been r...

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