On 25th August, I ordered M125 Fibre Broadband but have only received the pre-contract documents and the order email. I have not received a welcome email nor can I find an account number on any document.The provisional installation date is 10th Septe...
I have had exactly the same problem. I was told by the call centre staff that nothing was due, and to cancel my direct debit in case further payment was taken. Not had any communication from Virgin, no request for a bill. My credit rating is destr...
Hi,I was going to order the film twisters from the VM store and just wondering why you can’t add it to your virgin bill instead of paying separately?
Hello there was just wondering if someone could give me about of help.I recently followed a link to recontract with virgin by email. I received my pre contract documents straight away and my order summary does this mean everythings gone through or do...
Can someone help me with switching to Ebilling please? The current guide on how to switch does not work and none of the settings provide the ability to switch
I have an 18 month Broadband/Landline/TV contact which still has about 10 months to go. I would like to ditch the TV and landline altogether and just keep the broadband. Can anyone advise me as to how disconnection fee I would have to pay in thes...
Can someone please help me set up ebilling as I cannot do it from my account setting?
Our 1gig broadband promo offer has come to an end and going up from £26 to £75.I spoke to virgin and the best they were able to offer was £46/month. I told them to terminate the service.I searched virgin media deals on Facebook and came across a post...
There used to be a time when a complaint affected a company. These days, regulators just ignore the fact that companies like Virgin are **bleep** people through unclear, confusing or hidden costs and t&cs that they have written so long, they know no...
Hi, I have had an absolute nightmare dealing with VM during my moving process.I had a new account set up without even being told whe I moved out as I was told all I need to do is have the router set up at new address.I had receilved an email for an ...
