Managing Your Account - Cable - Page 146

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Lost memorable word

I recently arranged a new package over the phone with VM agent. I was billed twice at more than double the agreed amount. I cannot get through to rectify because I cannot remember my memorable word. How can I speak to someone to get this rectified?

Can't change Virgin Media account email

Trying to change my email account. Unable to CONFIRM Virgin Media email account change. OK to receive verification code and verify but no confirmation email. When I try to use new email it asks me to confirm - HOW?

Deal not being honard

i am having a problem with my Virgin Bill. i agreed to your offer that you sent see below"Thanks for coming back to me Karen, I will see if I can get the price a tiny bit lower for the issues that you had in replying to me but to let you know that yo...

Contract upgrade issue

Hi. I received an email on 13th Jan with a new offer to extend my contract for home phone and broadband for 18 months which I accepted.on 27th I get the same email offering me the extension again at a higher price than the first offerwhat’s going on...

Complaint about a Complaint about a Complaint...

Perhaps one of the forum team can explain to me why Virgin Media think it's acceptable to respond to complaint about a 28.13% increase on my billing, which exceeds the contract, with a stock email?I am losing patience with Virgin Media, and I haven't...

Wish never joined Virgin

I am writing this as I am deeply frustrated with the experience I have had with Virgin media...I was a sky customer for 6 years and moved to Virgin in Aug 2023... I think that was my biggest mistake... I have been regretting every moment since that ...

Renewed account: Your next bill will be ... It wasn't

Like many others, renewed my account before Christmas, agreeing to reduced services to cut costs. All went well, offered and accepted the same £64 deal that many others on here have mentioned. Got a very clear email saying this is what you've now got...

How do speak to someone at virgin without an account number or phone line

Still not received my broadband equipment, can't speak to anyone because I don't have an account number or phone line, received all contracts but no tracking order been over a week now can anyone help

Resolved! Free month of services whatsapp

Hi just received the following Whatsapp seemingly from Virgin. Did a google but could not find anyone else mentioning such a message so have turned to here for help please !Our Broadband service is ending at the end of December 2023. The retentions p...

Short (like the support): Costs

How do I speak to someone? I want a breakdown of costs for my packages. According to the costs on the internet I've been overcharged for ages. I can't even see my contract as I joined before 2018!Can someone tell me how I can speak to someone (not t...

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