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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

VM scaming me

I am writing to express my extreme dissatisfaction with the ongoing issues I have experienced with my Virgin Media broadband service. Despite assurances of a monthly payment of £37, I have consistently been billed amounts ranging from £51 to £58, whi...

dwx by Joining in
  • 2 replies
  • 0 kudos

Regarding Account Number

Hello. The complaint and query relates to the below:  The contract for the 18 months comes to an end on 28th February 2024. Been having quite a lot of problems with getting a better deal before the 18 month contract comes to an end. At the moment we ...

Abysmal Customer Service

I have been paying for my broadband, TV and phone service with Virgin each month by bank transfer. I have done this for the last 10 years or so. Every time I make a payment I use the same details and reference number. My bill for January 2024 was due...

KeithFi by Just joined
  • 1 replies
  • 0 kudos

AGAIN - Bill is wrong!

So last month Zach_R sorted my bill (again) via here and web chat and we thought all was sorted - but no!  For some unknown reason Virgin Media Billing Department cannot get anything right! Today I received my January bill which correctly says the mo...

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£5 Payment Handling Charge

Today I had an online chat with an agent about the £5 payment handling charge which is clearly listed on my bill each month. It is an outrageous and unjustifiable charge. No other company charges me £5 just to pay by card and I was previously told th...

SteveUK by Joining in
  • 1 replies
  • 0 kudos