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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

I can't register

 When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried ...

Contract ending but had email

Hello, my contract ends in October, and I'm going to try get my package cheaper. I've had an email telling me I have an exclusive offer for re contracting. However, there's no mention of a price they are offering, just a renew contract button. It's g...

razor0 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Leaving Virgin Media after 14 years

Well it's had it's ups and down but after 14 years I'm finally parting ways with my Broadband service provider Virgin Media as of next Month 25/07/23. Staying with VM would have taken my monthly invoice to £74.00 a month. I did speak to what was appa...

House move cut me off

Moving house and virgin media have cut off my internet at my  address 10 days too early. Spoke for an hour to someone yesterday morning assured me it was all sorted and internet was back on at my current flat. This never happened. Spoke to a gentlema...

Resolved! Unable to switch to Ebilling

I have tried multiple times to switch to Ebilling following the advice given but the website is sending me in circles. There is no "Ebilling" menu option to select anywhere. Can you please help me to switch to this please.Many thanks.

Retentions: Best deals?

Hi All,Mother in law has contacted me to tell me her Bill is going up 4th August, despite me telling her to let me know beforehand.Currently her package is:Mixit TVM50 BroadbandTelephone with Talk More Evenings & Weekends.This is coming to £35 pcm.On...

ads_uk by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Comparision on Mixit & Maxit channels

 Hi, i just renewed my contract and i have chosen a cheaper option , not sure if it was a good idea,appreciate some input please. does anyone know what is included on these two options ?Maxit & Mixit we apparently had Maxit and now we are changing to...

negotiating new deal problem

Well this is the problem i am having right now, i cancelled my contract to get a better deal, but kept my phone on to not risk losing it, however since i am out of contract my price has double and they cant ;literally give me a better offer so it was...

Being charged for someone who passed away

About a month ago my grandmother passed away. Due to this we rang multiple times to try and close the account with everyone asking for information that we didn’t have to hand. After so long we managed to cancel the account and set up a new account in...

Allen3 by Just joined
  • 1 replies
  • 0 kudos