I recently Upgraded my broadband speed using an offer that appeared on my account (50% off).Someone at virgin has took it upon themselves to downgrade my tv package. I have the email confirmation that my tv package would remain the same, only broadb...
I’ve seen several posts on this but nothing has helped. I’m on the internet but I’ve had a pod delivered and it won’t work either. my VM connect app will not find my hub. I’ve reset the hub, uninstalled and reinstalled the app, tried it off the iPad ...
Hoping someone can help got an offer for £60 for all channels gig internet with £32 being 30 day rolling for sports.phoned to confirm could cancel add on once activated to bring price to £28waited two weeks nothing raised complaint no joynot sure wha...
Hi there anyone else had trouble with Virgin cancelling? Took me ages to get through to cancel all my services in Jan 24 gave the 30 days notice and all my services were supposedly terminated on Feb 14th. Sent back every bit of equipment paid final ...
I have read others posts here and it seems I too am unable to follow the renewal offer link in my email. I thought this was a fantastic idea being able to renew a couple of months before the end of contract.I phoned up last week after the first email...
My Netflix that is included in my package was suspended when I moved house, despite weeks of issues with my house move with Virgin I still have been left with no Netflix. I have contacted them 5 times now and been promised the reactivation but yet ag...
I renegotiated my contract a couple of weeks before it was due to expire and talked with an agent and accepted the deal they offfered which was £80/ month despite my phones now being billed separately on O2, as the old contract expired and moved into...
HelloBefore the moaning starts - hope everyone is safe and well.My issue: I received an email to say my credit score has gone down due to my account with Virgin Media being in arrears. However the value which is being quoted is my next bill value of ...
My current contract has an incorrect 'service' address where the postcode appears twice, with the first replacing the county name. I think this might be why the O2 site resolutely refuses to acknowledge I'm eligible for Volt benefits (even though the...
Hi, I was with virgin media from July 2021 to September 2022 i closed my account which Virgin have confirmed over the phone, paid the bill and have now been hearing IMFS 2 years later saying that I owe £36.30 to Virgin Media. I have spoken to Virgin ...
