Virgin Media will not cancel my services! I am moving houses and after seeing their ridiculous packages, I decided I want to end my contract. Instead of cancelling my services, they transferred them to my new address! Not only transferred them, but n...
Hi, potential new customer.ive placed an order for broadband. Given all my details and now wairing (over 20 minutes) for confirmation of my Direct Debit.Anyone any ideas, its not a good start for Virgin fredred
Hi allMy contract ends 2 November so phoned today to see what could be done. I pay £82 for Mega Volt with 1gb fibre, all sports inc TNT, UHD, movies and Netflix Premium. Has the confusing email stating I can renew and have no changes, stay on Maxit T...
Hi Forum and Forum teamMy contract ended on16th September, and on that day I renewed online with a deal that I was happy with.The new contract activates on 16th October and still shows 'contract pending'.The 'All Sorted' email I received From the Vir...
Hi, Can someone please help me to switch over to ebilling? When I try to do it over the app or website it takes me to changing/setting up a direct-debit.Thanks
I'm in the same situation with the renewal link, but I'm dubious about using it because of the fear of losing TNT. This is what I see when clicking the renewal link. There is no mention of TNT at all throughout the process, other than the page where ...
Hi thereMy wife renewed our broadband, talk weekends, and stream contract at the weekend. The cost to renew our existing package was £41 per month for 18 months, but we were given the option to add TNT Sports for an extra £10pm, therefore making it £...
HiI have a Gov.uk code to register my LPA with Virgin Media. How do I progress that?Thanks
Having big problems with my broadband. The download speed is only hitting 200 Mbps at best.I had an engineer booked who came and low and behold when he arrived my net was fine, you can see in the graph it was ok for 2 days - that was when he arri...
Hi I sent a cancellation letter on behalf of my dad who is 76 in to the address in Sunderland and sent it registered and was signed for at the beginning of this month. We are still to hear from them confirming cancellation . What else can I do my dad...
