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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21320 Views
  • 30 replies
  • 7 kudos

Resolved! ADR- Alternative Dispute Resolution

I am struggling to get resolution from Virgin team on incorrect billing for last 2 months.. I am been charged £41 higher than contract value each month. I have made multiple attempts to get this resolved with customer care and resolution team. I need...

Unable to contact customer service

I've been unable to reach anyone on the phone, and my texts, WhatsApps and web chat messages have gone totally unanswered. Is there a customer service agent on here who can help with with managing my account?

dafino by Joining in
  • 283 Views
  • 5 replies
  • 0 kudos

Incorrect Missed Payment - Credit Report Ruined

I recently cancelled my Virgin media package and for some reason not explained to me the direct debit for the final payment month wasn’t taken when it was required. They waited till they received the HUB back to take the payment rather than just taki...

JuhiC by Just joined
  • 250 Views
  • 1 replies
  • 1 kudos

Resolved! Major Package/Billing Issue

I will give a brief outline of my diabolical situation. I would greatly appreciate someone from Virgin Media contacting me about this as so far, not one of my issues has been resolved despite around 10 phone calls. This account isn’t even registered ...

SP1987 by Joining in
  • 322 Views
  • 3 replies
  • 0 kudos

Account number

Need account number to sign into my VM don’t have anywhere, don’t seem to get bills as although VM have this email seem to send bills and any reminders I request to old defunct freeserve email address that has niot worked for years.Have old curved hu...

Voxpop by Joining in
  • 161 Views
  • 1 replies
  • 0 kudos

Renewing

Hello, brand new to the online community. Was hoping to get some help regarding a renewal. My contract is due to expire soon and tried to cancel service but the person I spoke to convinced me to let him see if he could do a deal to keep me as a custo...

TTARJ by Joining in
  • 210 Views
  • 1 replies
  • 0 kudos