Hi,I've received changed the services I get from VM. VM sent me new equipment, but want the old equipment back. However, the returns label they provided (Yodel) doesn't work. I went to 3 different shops, and they either cannot scan in the item, or it...
So just got virgin broadband plus TV. Got an email offering three months free Disney+ but the link to set it up and activate does not work. Please can someone let me know how to activate it? I would rather not let Disney have my payment information.
I just renewed my contract online ,same price, same package, or so I thought. It was in the details Netflix sub is now one step lower with ads. I understand this is now the standard offering, and it was there in front of me so I'm not complaining ab...
I cancelled my services and upon setting up cancellation noticed i was being charged for 3 tv boxes, notified Virgins team on two different occasions that this was an error, they mentioned it being a mistake and apparently put notes on the account. W...
Hi, I have LPA status for a vulnerable 89yo account holder who has VM services and is being charged an extortionate amount by VM.I urgently need to speak to someone to reduce the cost, I'm already registered as LPA with VM, but I don't have a contact...
Hi there,I used the Refer a friend offer with Virgin Media to get my neighbour to sign up to Virgin Media. He did so on 25th September 2024It has now been more than 60 days and so we should be getting our £50 rewards. I have logged on to the Aklamio ...
My contracts ended today. I forgot to cancel it,.but I cannot speak to someone until tomorrow.Two questions...Can I cancel with charge through the cooling off period?Do I have to give 30 days notice even if it's a ended contract?
I was served a section 21 no-fault eviction, have a new place which already has a Virgin Media account so I can't transfer the contract, only one allowed in flat.Seems very unfair that I have been charged a £400+ early disconnection fee despite fact ...
Ok so I am moving home soon, what do I do with the coax cables that take over the home once I disconnect everything? Do I leave them in situ or have to take them with me? thanks
Why do Virgin keep pestering me by text and Email for equipment I have returned. I have the Yodel receipt. Its a pain in the arse.
