Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Apologies as this will be quite long.For a couple of month there has been issues with my second TV box in my son's room (missing channels). I arranged for an engineer to come out on Thursday 15th December between 12-4. On Thursday 15th it gets to 4.2...
HiCurrent bill is £50/month. April bill rise now £54.40/month. Renewal offer for June showed “My current package £58.80”.Where's the £58.80 come from? I’ve already had the price increase by £4.40 on the £50. Has that messed up what renewal offers...
How can I enable VAT invoices for broadband please?
Greetings,My contract expired and I was offered a new 18 month deal on "My Virgin Media" which I accepted as it was a faster speed (M125 to M250) for around £11.50 less per month than I pay now. I received the contract information sheet via email and...
HiI just called and gave my 30 days notice as I'm out of contract now. I have just looked on the app and it says Account restricted - bill overdue. How can this be as you've just taken a direct debit 4 days ago?? I have attached a photo
Can someone help me with getting an internet only renewal please? At the moment I'm only being offered stupid packages with disney plus and O2 sims included at a much cheaper price than plain internet only. The O2 offer isn't as good as my current mo...
I am getting an email saying that “Thanks for getting in touch about upgrading your services. We've had a look at your details and can see you're already a Virgin Media Customer.” This is after I phoned them up and wanted to change from my 250Mbps Pa...
Hello,I switched to Virgin Broadband recently. There was one unsuccesful and one successful installation attemps. Apparently Virgin created 2 accounts 21xxxxx (not in use) and 19xxxxx (active one). I wasn't aware of the 19xxxx account until I got t...
I am paying for Netflix Premium via VM but when I now access Netflix it states I am on a standard package and offers the chance to upgrade to premium which never works as my subscription level is set by VM. I have confirmed the same email address is...
When I signed up from a knock on the door, the salesman said Virgin would refund my cancellation fee from Vodafone, now the salesman isnt answering his phone, He said send him my final bill as he could process it quicker, ive sent him my final bill.W...
