Managing Your Account - Cable
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Forum Posts

No TNT included

Wow, looks like I am not the only one.I also renewed my contract, agreeing a renewal price for my services to remain the same. Not long after I noticed I was missing TNT sports - so called customer services who wanted to charge me as add on for TNT. ...

No verification email

Hello friends….I need to change my memorable word as I have forgotten it! I have logged into my virgin media account and it’s instructing me to change my sign in email address with a different oneI have a gmail account, I’ve entered this email and cl...

MrsJJB by Joining in
  • 7 replies
  • 0 kudos

Payment date confusion

Recently entered into an 18 month contract with £80 bill credit with virgin media and the first actual payment I need to make is suppose to be this month but when I look at my bill online it says the payment date is January 1st? That can't be right c...

New Contract Available via Deals?

My current contract is due to end September, the price going up from £79 to £122. This is far too excessive.Yet I need to know if I can start a new contract by clicking on Packages ( Broadband, TV and phone deals see below) and setting up a new contr...

Services missing on app

 I have logged into the Virgin media App to check service status and notice that I my TV, broadband and phone packages are not listed. Just my mobile account. This means I can’t check service status as it is not showing any services. I have a full pa...

Simonwa by On our wavelength
  • 5 replies
  • 0 kudos

Netflix account hacked

Hi. Like many others it seems, my Netflix account through Virgin has now been hacked with a lot of Spanish profiles that are all now locked. Can someone tell me how I fix this?

Jasdp by Joining in
  • 1 replies
  • 0 kudos

Log in impossible - Virgin Media account

I have been trying to log in to my virgin media. Initially wouldn't recognise my email and then eventually it has seemingly allowed me to change my password. I've been waiting for the password change email for 15 minutes and nothing! One of the reaso...

Mac003 by Joining in
  • 1 replies
  • 0 kudos

Disconnected from my services

I am writing to express my profound dissatisfaction with the recent experience I had with Virgin Media. Having notified the company in advance about my house move scheduled for the 5th of June, which is delay due to unforeseen circumstances, I was di...

San_dra by Joining in
  • 3 replies
  • 0 kudos