Managing Your Account - Cable - Page 123

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Help in changing package

Please can someone contact me as I am out of contract so looking to change my package.

Resolved! Delayed installation - Provisional Installation Date clause beware!

My installation was delayed 83 days from the initial install date (was moved 4 times).https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Installation-Delay-Nightmare/td-p/5432418However, I was given 8 days credit (based on the last date...

Credit file amendment - 21 days gone and no reply

Hi, I recently found out I had a missed payment on my credit score when speaking to a mortgage advisor. This was from a previous address where I had virgin Internet. I'd missed the payment as the reminders had been sent to a previously inactive email...

Re: Unable to change sign in email address

Me too! Help please.

First bill help

I am due to recieve my first self kit 17/02/24 in 2 days time. Online it says my first bill I will be charged is the 28/02/24. This does not seem right I was told my first payment would be March ??I am confused as to how much I will be paying and whe...

useless berevement team. I'm disgusted

I'm just going to post this whole thing and hope Rachel Barriss or someone reads it as Virgin just get worse and worse Ac 8930*****The facts: Nobody has been able to log into this account since sometime in 2019 when your staff changed the log in ema...

Resolved! Auto Compensation for Delayed Activation

My original activation date was 22nd January, there have been three delays. They knew from day dot that I needed a tee connection outside my property and all anyone has done is spray paint the pavement (twice) and sent 2no. Engineers out for a visit ...

Service termination within 24 hours but gave 30 day notice

My services have been terminated on the 24th of January when my contract expires on the 19th of February! After a back and forth trying to renew my contract that was not not feasible as this was expensive I said I wanted to disconnect my services. Th...

New contract not what I ordered

I received an offer from Virgin by phone on 30th January to reduce the price I was paying whilst also adding TV360, landline services and an O2 sim. I agreed to this and got a contract with start date 2nd Feb, the TV360 box arrived and I installed it...

Contract wrong after upgrade

I upgraded online to a TV+Broadband package (previously BB only). I've just had an email to say changes have now been made with a new contract attached, but no mention of TV. It lists the new higher price with zero change to service. Is this expecte...

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