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Forum Posts

Moving home delayed - help

Hi We are moving home to an area not served by VM, therefore we have cancelled as of next week, unfortunately our moving date has been put back a couple of weeks, is there any way we can retain our service for a couple of weeks before it's cut off.he...

Resolved! Password reset link expired

Hi, i have been experiencing this issue for quite some time. Everytime i try to reset my password, the link is always expired! Even when i tap on it immediately. Is there anyway to solve this? 

AaLl by Joining in
  • 14 replies
  • 0 kudos

Error code DEF01

I cannot sign into my new Virgin Media Account. I get as far as verifying my email and always get sent to add security info. After filing this in, I always get Error Code DEF01. This has been happening for over a month.I have tried:- Chrome and Edge ...

ij66 by Tuning in
  • 4 replies
  • 0 kudos

Netflix after home move

I complete a home move on 14/02 and everything other than the Netflix is working. I have spoken to 4 different agents and each of these agents have all raised a separate ticket. I haven't heard anything back from any of those tickets even thought the...

SF25 by Joining in
  • 3 replies
  • 0 kudos

Credit File default

Hi Steven, I've had a credit application declined yesterday for a mortgage due to an incorrect default placed on my account by Virgin Media. I've confirmed with Virgin and the debt collectors they sent that the account is actually zero balance. I hav...

Lellison by Tuning in
  • 8 replies
  • 0 kudos