Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUnable to manage my account Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side. I’m new to Virgin and wondering if this I a common is...Issue with payment Trying to pay a bill for my broadband but my card changed so I’ve put in a new card, when going through the process it needs to go back to my bank to verify, but the box on your website/app isn’t big...Gobbledegook on contract Just signed up for broadband and the contract says SVOD Netflix Enrolment DECLINE OZARK (SV What on earth does that mean? I was neither offered nor interested in Netflix. Contract Price Different to Pre Contract Hi Ordered M500 yesterday with a starting price of £20.99. Received the contract today with a starting price of £21.99. How is this even possible to get wrong when I've literally signed up less th...My VM about is linked to a now defunct e-mail address I have just set up a VM/O2 ID but when I tried to link to my existing VM Account I found that it was linked to a now defunct e-mail address. I can't link to it and I can't change it. Does anyone kno...Emails Having problems with blueyonder and virgin media emails which I have used for years. I had to sign in to my VM account and set up a non virgin email. Since then I have lost my email accounts on my ph...Online Chat When I click the online chat link,nothing happens.Can anyone suggest a solution please? Random Add-ons on bill After grumbling for ages about horrendous price increases for my TV and broadband package I looked at my bill in detail and found that apparently I'm paying extra for TNT Sports and a Kids package. N...Endless back and forth with missed appointments over what is likely a straightforward cable pull I ordered VM hybrid fibre to arrive the day after moving into a new address (a week ago yesterday). It's my understanding that when VM think the property is already set up with their sockets, they si...Double Charged Dear Virgin Media Team, I paid my first bill early (on the 27th of October) as it was due on the 28th, however on the 28th of October I was charged for the same exact bill?? The amount for each...
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