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Forum Posts

Netflex Subscription Scam

I have been charged again for the NETFLEX services which I have never subscribed. I dont know the email address which shows up on the website. Its just a random email address with random letters. I did complaint to virgin media over the phone before ...

I have stopped receiving VAT receipts

Hi,I have been receiving VAT receipts by post, but these have stopped being sent. These are usually sent at the start of each month and allow me to make expense claims for my work.Any help getting the VAT receipts started again would be much apprecia...

ndmoses by Joining in
  • 2 replies
  • 0 kudos

Hard Search after signing up

Hi, please can anyone help regarding a hard credit search. We are currently in process of getting a mortgage and virgin have put a hard credit search on my file. This wasn’t mentioned in the call, can anyone contact me regarding this 

Disconnected Merry Go Round

I recently phoned up customer service as my contract was up and the price hike was unaffordable. I spoke to retentions who made a couple of offers I was mulling over and asked to put my 30 days notice in for disconnection, while I considered these of...

Rexxey by Joining in
  • 5 replies
  • 0 kudos

Any update on a complaint?

Hello,I submitted an email for help and assistance and it turned into a complaint under C-200424194.Complaints are usually dealt with really speedy and well by virgin media but i've been waiting about 2 months now for a reply. I assume things have ch...

djr_uk by Up to speed
  • 1 replies
  • 0 kudos

Resolved! Live Chat

When will live chat be working on the main site? Clicking it does nothing.  

Moved home 3 months ago - overcharged

Hi I hope someone here can help me. I’ve been pushed to the edge by VM over the past 3 months. Signed an 18 month contract in September 2023 with an O2 SIM card. Moved home in February (which was an absolute mess and nightmare) didn’t have WiFi set u...