I have been a customer of yours for many years and I never received a paper bill until I moved house recently. You are now charging me for paper billing. I have tried to cancel online with no luck..I have phoned to get this cancelled but no help from...
Hi,Could someone message me please, I’ve tried other ways and can’t seem to get anyone to help me. I think I’m being charged too much after renewing my tv/broadband contract.Thanks in advance
I have had loss of service for nearly two weeks and am still confused as to why the identified issue is not getting fixed after constantly having engineer visits rescheduled at the last minute. I just started a new job WFH, so this is poor service fr...
Hi everyone.I'm moving flat and pay the virgin media Internet bill for my old place. My flatmates are staying and will need internet. Can i transfer the bill to them or do i have to cancel and then have them apply separately? If so will they have to ...
I've seen this isn't a new issue and many have been caught out..I have renewed my package with netflix premium stipulated to continue. The netflix account however has been downgraded to standard with adverts however. When I phoned retentions they ad...
I tried to give a 34 day notice today and was told I will have to pay a cancellation fee as my contract ends in 34 days. The other option is to give a notice in 4 days time and not pay cancellation fee, so exactly 30 days. if I give a Notice 29 days ...
Hi, has anyone else experienced this and had a quick resolution?I joined Virgin recently and they provided me with a £75 bill credit in addition to a welcome £80 bill credit. I received the initial £80 bill credit but I've now been billed twice since...
Hii accidentally created a new Netflix account on my virgin box instead of using my current Netflix account is there way to change which account I’m using without being billed twice?
Hi has anyone had a resolution to being miss sold a package?I moved home this month and decided to stay with Virgin after receiving what I believed to be a great offer as a loyal long term customer, to keep my package exactly as it stood. This includ...
Hi,I have forgotten my password and when I ask for the link to reset to be sent, it doesn’t arrive. I can’t reset by phone as can’t remember memorable word. Please could some from VM contact to assist.Thanks
