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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21696 Views
  • 34 replies
  • 7 kudos

Can't get my area reference

I pay for a virgin media account for my mum (85 and three hundred miles away)I need to set up an online account because the email account that was originally used is no longer active - but I need the area ref to set it up.Any paperwork goes to my mum...

Borderline harassment after cancelling

I cancelled my virgin media broadband due to the price going from £36 p/m to £62 (£67 after April). I had a welcome discount for 18 months but now that my contract is up and I'll be paying stupid prices and they'd rather lose a customer than continue...

Nikki102 by Joining in
  • 164 Views
  • 4 replies
  • 0 kudos

Renewing contract problem

Ok so after rebuffing the first two offers and settling for a £50 from £68 renewal online I checked my email to discover that they have sent the virgin media order documents and it has not changed the price to £50 but remains at £60. Anymore else had...

Unexpected Bill

I recently changed my broadband package on the last day of my contract's ending day, after originally requesting to cancel the package at the end of the contract period with the retention team. Despite assurances from the customer service team to ign...

Need to Cancel my Mums account

Hello,My mum is currently in hospital with advanced Alzheimer’s and if she is discharged will go into a nursing home for the rest of her life.Therefore she no longer needs her home phone or tv services, she is out of contract.I have lasting power of ...

jka94036 by Superfast
  • 100 Views
  • 3 replies
  • 0 kudos