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Forum Posts

How do I speak to Virgin?

This is driving me mad. I want to make some changes to my package. All the "change my package" links just report "something went wrong". I tried the messaging service but, after working out the QR code takes you to WhatsApp, so setting that up, it ju...

Rob38 by Joining in
  • 1075 Views
  • 3 replies
  • 1 kudos

Virgin media router returns

Hi i have received an email from Virgin media today stating they would be coming to collect my Hub after my upgrade last month. I did not organise this and was surprised to see that on the day they were proposing to come calling they have contacted m...

router.jpg email.PNG
c4mpbell by Joining in
  • 283 Views
  • 5 replies
  • 0 kudos

50.00 referral not received

I joined Virgin about 4 months ago and was referred by someone else. We were both promised a 50.00 referral reward but I haven’t received anything. I’m in the uk and get no answer on this from my emails to Virgin, does anyone know what my next step s...

E-billing set up

 HelloAre you able to assist with setting up e-billing for my mum ?  I have recently cancelled my vm services now and my mum has taken up a contract with vm from the 14th March 2024.I have tried to set up a My Virgin Media & TV on the go using her ac...

Gibbo47 by Joining in
  • 106 Views
  • 1 replies
  • 0 kudos