Managing Your Account - Cable - Page 113

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Sky Entertainment & Cinema UHD - issue with renewal

I am in the same boat, renewed to same package and sky cinema uhd saying subscribe aswell as sky on demand uhd, i didnt have sports uhd though but i want mine looked into too please

Resolved! Waited on hold 107 minutes to cancel - agent never put the cancellation through - must be illegal.

I tried to cancel on January 31st. I was notified that day of a ridiculous increase in price, so I asked for a cancellation. They had me on hold for 107 minutes offering various deals. I said no, I want it cancelled. My contract ends on February 23rd...

Concerned

HelloOn 12th Jan I spoke to customer services about renewing my contract. I had been sent an email which said I could renew my contract for the next 18 month for the cost of the previous 18 months and keep the same servicesI was asked to email a scr...

Resolved! Switch to ebilling

Hi, I would like some help switching to ebilling please.In my account options I have my communication preference set to - eBills / Email / Text - but I recieved a paper billl in the post today.

Do calls from retentions etc. sometimes come from India?

In the middle of negotiating a better deal for my services with VM and and I've added WhatsApp to my phone (never used it before) and added VM on WhatsApp just in case I felt like trying to communicate with them that way and vice versa and I realised...

logging in

cannot log in to my account, tried resetting password several times without success

Resolved! Homeworks!

Hi, I phoned Virgin to arrange for a Technician to come and relocate my Hub.The Operator asked if I wanted Homeworks which I declined, got an email the next day with an updated contract with Homeworks on it. Phoned Virgin again asking for it to be re...

Resolved! WiFi Pod not working with new router

Hi thereI received a new router when moving address when the technician came to install Virgin at my new house but my wifi pod does not connect to the new router. How do I reset the wifi pod so it can connect to the new router? We do need a wifi pod ...

DEF01error

Can somebody help please been getting a DEF01 error for past 4 days.Have tried both on the app and online, have cleared the cache, cookies etc and still no use.It seems this is a common fault and no actual solution.

I made a payment by credit card but Its not showing as paid

Can someone from Virgin tell me why a payment is not showing that was paid by credit card on the 12th January

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