Managing Your Account - Cable
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Forum Posts

How long for a deadlock letter

Have been having issues with VM broadband and tried to sort them out for over a month, raised a complaint that was just closed after 3 days without any attempt to contact me. Wanted to request a deadlock letter to take this further and after speaking...

RPI Price Increase - confused about email

Hi,I recently renewed by contract for broadband and landline on 15th February. I'm a little confused as during the negotiations with the retentions team member on the phone, I was informed that I would not be subject to the annual RPI related price i...

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Stac code

Hi, I'm about to change over to Virgin fibre broadband, my current provider (3) have said I must send a stac code to you, I have everything on place to change but there's no mention of giving you a stac code, how do I do this please?

My sons trying to cancel now. It has been 3 hours. Still can't cancel. He ring cancelation number and they transfer to different departments but line keeps going dead. This is shocking service. 

Contract Renewal

My contract will be end of this March and got the renewal offer back in early this February. I accepted and got 2 emails which included a pre contract and estimated activation date.  But my new package and price has not been altered on my account.  I...

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GloriaUk by Joining in
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