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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Incorrect Billing

Sorry to hear what you are going through. I am having the same issue and keep getting told it is sorted but received a reply to my complaint two weeks later saying there is no record after I have spoken to 5 to 10 different people and have a reply to...

Resolved! I need to update my phone number

Under the "account details" section of my Virgin Media Online account, an old phone number is attached and cannot be changed.I have tried different browsers, devices. I have tried clearing cache and cookies. Every time it states either "Changes made ...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Can't reset password on My Virgin Media

I can't reset my password or access my account properly. I've tried calling the customer support line and keep getting fobbed off with the same "it'll take 72 hours for the fault to fix itself" line. When i try and reset my password i get this text."...

Resolved! Contract address correction

Hi ThereHope someone can help. I am trying to correct the address that is registered on my virginmedia account so that my VM and O2 accounts link.The issue is that the VM address has the post code twice. I have seen this issue discussed in prevous co...

Resolved! Misleading information

 How do I get hold of a person to answer why in the six months since I changed over to Virgin they failed to notify Sky of this as promised. I am now facing six months of charges that should not have happened and I need to launch a complaint.

Soo65 by Tuning in
  • 13 replies
  • 1 kudos