Managing Your Account - Cable - Page 110

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Random charge

I’ve cancelled my account giving more than the standard notice period. I’ve received an additional bill after the cancellation period end date with a single random charge of £5.10 for ‘package changes’ that I’ve not requested and have no knowledge of...

The address we are receiving emails to with the Virgin Bill is not Recognised?

Hi,Each month for the past 18 months, we receive a bill via email from Virgin Media. Today I tried to sign into My Virgin Media using this email address, and it says the email address is no longer recognised? Would Virgin have removed it if I had not...

Virgin confined no missed payment but missed payment still on credit filw

First reported incorrect missed payment on credit file 3/01/2024 to credit file team. Got some rather generic reply. Challenged further and they didn’t even review the correct account, rather than our current contract they were talking about one we ...

"can only refund by (physical) cheque" - what can be done? I internet bank!

After 5 different attempts by Virgin Media to charge me extra on my account, I finally reached the account term and cancelled 3 months ago. Since I cancelled, Virgin have tried to charge me almost £100 (the amount varies every time I query it) unjust...

Email verification issue

So I've been trying to log in to manage my account. When I go to do so I'm met with a message that says I "haven't verified the email address" yet.I click the button to send the verification email, follow the instructions on that however when I click...

Resolved! Cancel Paper Billing

Hi - I am unable to cancel the paper billing; I am following all of the instructions, see below, and it's not working. All previous posts about this have ended with a direct mailing so I am unsure of what to do. Can someone please advise please. TIA1...

Received an email from Virgin Media Homeworks.

me too, they're inertia selling, which i thought had been made illegal. They removed basically. It's funny how " Virgin Media HomeWorks" there's nothing in my profile about it, so HTF do i cancel it??? [MOD EDIT: Inappropriate language removed, plea...

Official complaint - Billing issue and poor customer service

I am so frustrated with virgin media , I have spent more that 8 hours on calls and chats trying to get my bill sorted out, that they have messed up I've been with virgin around 9 years and just moved home and they are trying to over charge me, I have...

No welcome email

Hi,I've been trying to register my online account but I haven't received the welcome email containing the account number and area code. I have received the order confirmation and pre contract documents.Thank you.

Resolved! Renewal invite contract question

Previously I took up a Black Friday offer, which was partially actioned (Dms with forum staff no resolution) Now, with 3months left to go on contract, VirginMedia emailed an invite to renew at an ok price so I accepted. (yes I know, but happy with VM...

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