TNT Sports Not on my Maxit TV Renewal
Virgin media offered a renewal package advertising the Maxit TV package with the image below. I can’t actually view TNT Sports as it says it’s not a part of my package! It’s not even an add on option!
Forum Posts
Resolved! signed up with an old email account
Hello, I've signed up for virgin media services at my home but I've put a email address in that is no longer active, how can I change this as I don't have a account number as of yet to set up a virgin media account to change this.
VM last payment ruined credit score
Hey Guys,I need some help and advice. I left VM last March 2023 and had been informed that I had no outstanding payments left on the account as they would be written off.Fast forward September 2024, we applied for a mortgage only to be told it’s been...
VAT receipts
Hi. Can someone from the team able to assist me on getting a VAT invoice for my virgin media bill please.many thanks.
Resolved! First bill
I've just started a contract for broadband and TV as a new customer. I bought online a package for £69.99 per month plus a £150 credit on my bill. On the My Virgin app my first bill shows my 2 monthly payments as being £156 which is the cost of my p...
Re: Virgin Media "Dumped" Me Without Warning – An Identity Theft Nightmare!
Hi - can you contact me on [MOD EDIT: Personal info removed] i have had a nightmare over the last few years with virgin - I have been to the ombudmans which found that virgin did not deal with the fraud on my account properly - I’ve been to t...
Resolved! Trying to Charge for WIFI PODS
I have had VM installed and had a blind spot, after some tooing and froing with the team at VM they agreed to send me a pod free of charge. I have tried it and it will not work, talked with technical and they said because i have had to split the 2.4 ...
Broadband charges
Hi I have just signed up to virgin broadband at £29.99 per month 256m now when all the contracts came through it now says it will cost £ 60.0 per month how is this possible to advertise one charge and then double it the debit order also says £60.00 c...
Resolved! Can't disable Marketing consent
Whenever I untick the "Sounds good! Keep me up to date" box under marketing consent and click "Save Changes", the webpage gives me the error. "Sorry the changes you made were not saved, please try again later.".I just want to stop the marketing calls...
Netflix standard
I signed up for an upgrade to Mega TV two weeks ago which includes Netflix standard. I have not received a Netflix activation e-mail and have checked my spam e-mails. When I go into my Virgin Media account, it does not show the upgrade although the c...
