Managing Your Account - Cable - Page 109

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Billing

I’ve cancelled my previous subscription of £88 per month a few weeks before the contract ended and opted for Internet only at £33 per month. Direct debit has been set up for this amount. There is now a sum of £97 outstanding on my account in the app....

Complaint - Total Loss of Service

Virgin decided that to remedy a fault with the speed of our broadband that a new cable needed to be installed. Engineers were due to upgrade the cable to our house on Monday 26th Feb, but snapped the existing cable when trying to remove it and so nee...

Resolved! VM incompetence re bills and emailing them to correct address

3 months since taking over my late husband's account and VM STILL incapable of sending e-bills to to correct address. Not only that, but (a) they owe me a wedge of money which they claim can only be credited at a small amount per month for the next ...

Hi, I need VAT receipts for my Virgin Media account, can anyone help?

Additional Feature (18) ??

Hi. First time ever we have had ‘Additional Feature (18)’ appear on our bill in over 20 years! How can I find out what was being viewed. Thanks

Random charge

I’ve cancelled my account giving more than the standard notice period. I’ve received an additional bill after the cancellation period end date with a single random charge of £5.10 for ‘package changes’ that I’ve not requested and have no knowledge of...

The address we are receiving emails to with the Virgin Bill is not Recognised?

Hi,Each month for the past 18 months, we receive a bill via email from Virgin Media. Today I tried to sign into My Virgin Media using this email address, and it says the email address is no longer recognised? Would Virgin have removed it if I had not...

Virgin confined no missed payment but missed payment still on credit filw

First reported incorrect missed payment on credit file 3/01/2024 to credit file team. Got some rather generic reply. Challenged further and they didn’t even review the correct account, rather than our current contract they were talking about one we ...

"can only refund by (physical) cheque" - what can be done? I internet bank!

After 5 different attempts by Virgin Media to charge me extra on my account, I finally reached the account term and cancelled 3 months ago. Since I cancelled, Virgin have tried to charge me almost £100 (the amount varies every time I query it) unjust...

Email verification issue

So I've been trying to log in to manage my account. When I go to do so I'm met with a message that says I "haven't verified the email address" yet.I click the button to send the verification email, follow the instructions on that however when I click...

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