Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsCannot reset password I can’t change my password nor have a passkey. Rang Virgin they said they would put a ticket into the IT desk and would take 2-5 business days. Not heard anything and still can’t reset. Don’t have a ...Hub 3 Red power light HI, a few days ago my power light turned red, i have done a reset and turned it off for a while and then on again but the light is still red. Please can you assist? Thank you Account not found when trying to log in I enter my details into the My Virgin Media app as they appear on my bill when trying to log in, and it tells me that this account does not exist. After looking on these forums its obvious that this ...I only want to keep broadband! Can any body point me in the right direction as the best way to downgrade my contract to broadband only, my contract will be ending on 08/02/2026 so I should be able to leave penalty free shortly. £50 voucher??? I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously...Requesting VM colleague to make contact - Contract Renewal Issue I posted yesterday that my online contract renewal (confirmed 3 December) had not yet been processed and was not showing on my account. A VM representative responded and stated they had PM'd me. ...Paid first bill twice I received a message confirming our first bill. I paid this manually and then set up a direct debit. Today payment was taken from another of my bank accounts for the very same bill. I suspect I provi...Multiple calls - how to stop Ive had to make a Virgin account to ask how the f virgin got my personal number and why they feel 5+ calls a day to try and sell me utter s is okay, ive had no luck with using an o2 virgin linked acc...A Decision from the Ombudsman So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a...Very frustrating Same issue here. Very frustrating. Can make a second email easily enough and have done so, which is also has allowed me to post here. All of that doesnt help because I don't have a mobile phone w...
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