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Forum Posts

New contract

I have received an email over the weekend to say I need to renew my contract but I haven't received anything in letter form so I am unsure if its legitimate. Can't my current contract just automatically renew? It also says my payment method is dd but...

Still being billed for a cancelled account

HiI cancelled my account in march 2023 by phone and also wrote to virgin media to cancel my account. Virgin media sent me an email or text (can't remember now) but it told me someone would be coming to collect my router etc.   A lady from virgin medi...

255044 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Bundle renewal madness. Please help.

I was on the phone for what seemed like forever yesterday trying to renew my bundle. Since then I am starting to think I am going insane. I hope a mod here can help me.At my first attempt at renewal with an identical bundle to the one I currently hav...

thrice by Fibre optic
  • 2 replies
  • 0 kudos

Really bad contract renewal experience

I’ve been out of contract for a while, the latest price increase has put me on an eye watering monthly package of £129 that’s for 350Mbps and standard TV package (no extras).I took a look at offers for new customers and saw a package 250mbps plus tv...

SiDC by Tuning in
  • 9 replies
  • 0 kudos

Reset Password Not Working

I had to buy a new phone and can't remember my password. I am trying to set up the app on my new phone and as I can't remember my password, it prompts me to reset the password. It doesn't matter what password or combination I try, it will not accept ...

Nixoff1 by Joining in
  • 4 replies
  • 0 kudos

Need new account password changed

Hi,In a period of total lunacy, I signed up for a new Virginmedia broadband service, after doing so, I thought I'd get ahead of the game by registering for 'My Virginmedia'. Unfortunately during the process, I wrote down my password incorrectly and a...

CantStandVM_0-1710757250078.png CantStandVM_1-1710757487646.png


Hello There,I called and requested VAT invoices/receipts on the 6th March and they were not delivered.I need them urgently for an HMRC inspection. Please help.Thank you.

Online Chat not working?

I have been trying to use the online chat feature today and it will not open on various browsers (Chrome, Edge and Firefox) on either Windows PC or Android phone. Is there a problem with the service today?

weesteev by Dialled in
  • 12 replies
  • 0 kudos