I have been paying £31 per month.Had an email telling me this is rising to £47Same email tells me a new customer would get my package for £26!!New customers are valued more than existing....Can choose a new package online / in app, but cannot give no...
On 29th July, I upgraded my broadband to Gig1Fibre online through my account. I received 2 emails following this - one order summary and one with contract attachments. I was expecting a Hub 5 as a result.To cut a long story short, I contacted VM 5 ti...
Hi I would appreciate some help pleaseHaving renewed slightly later than planned I expected a slightly higher cost for one month which came and was paid. Now the following month's bill have come in and is over double the cost and says specifically on...
I contacted Virgin and advised of a house move. I wanted to transfer the remainder of my existing contract. Had a long online chat with a lady called Diane --, I have a copy of the transcript. I wanted to have a new line and box installed into a new ...
I don't even know if this is the best place to put this as there's no billing board option, but what an absolute nightmare Virgin have been during my house move, which now includes taking double the amount they should. We moved house on 1st August an...
HelloDespite registering in the my virgin media account for e billing, I keep getting charged for paper bills and receiving them in the post.I have tried calling 150 multiple times and they say its resolved and its not.My Son sent a request on this f...
HiI attempted to cancel my contract today via chat. I got as far as being told the cancellation fee when I was cut off. I tried again, got cut off again during a 20 minute wait. How can I find out if my request has been completed or not?many thanks
hi i upgraded bundle 2 days ago had no email and not on orders whats happening?
Hi,I have set up a new contract but misspelled my email address so have not received any confirmation emails. How can I change this?Thanks
Hi,We just had our Virgin TV box installed today and we were just having a look through at what channels we had. My husband clicked on one of the adult channels and then when he tried to go back it asked for our pin code. But when he entered the pin ...
