Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Web team suck...

£7 extra for more broadband, no change to contract.. good thinking.... WRONG... an e contract says im now paying £93 instead of my usual £53, this results in many calls, several to whom English is a stranger to.The catalogue of lies and bullcrap to j...

Contract Renewal

Had an email today giving me a price to renew my contract today for same price as current on which runs out May. Looks okay then you see no TNT sports, but has movies UHD which I do not want. My current contract will go up £46 in May. Rang Retentions...

davef28 by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! O2, Volt and billing issues

Hi allI upgraded my existing VM account last December and for £39 I should have receivedBroadband M250 (Volt upgrade from M125 at no extra cost)An O2 Sim (100GB)This was the summary on my contract summary letter when I submitted the order and since t...

CJB2 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Credit File Amendments - Please Help!

Hi - My account number is [MOD EDIT: Removed]. I had expected Referral bonus to be credited to my account by November 2023 which was delayed by Virgin and that caused a missed payment for November and December 2023. The Billing team promptly added th...


Hi,I was trying to view my contract online and I got an error message telling me I cannot view my contract online: Unfortunately we don't have a digital copy of your current contract.This may be because your contract dates back to before 2018 or you ...