Hello all,I'm extremely stressed about this current situation, I lodged a complaint last week after recieving notification of a bill of 5 times more than what it should be. I had contact by WhatsApp with the complaints team at VM but they have only i...
long story short im moving next monday and no matter what time of day i start a chat to sort out moving to my new property theres over an hour wait, and if you dont sit there waiting for them to check your still there waiting they end the chat... i...
Is anyone else having this problem with Yodel? We cancelled our account after moving to an area of the UK with no Virgin connection. We packed up our equipment in the provided boxes and our local courier (Streamline) picked them up and delivered to t...
Hi,I am having an awful experience with virgin, I had email come through saying renew my services, same channels, same speed same price which was 55 a month. Great so I renewed, well I noticed that my online account hadn’t been updated so I called an...
I have been charged twice for my last bill and the second payment has not been credited to my account. How do I go about getting a refund? Have called and no help
Photo of Virgin Media van blocking pavement making it difficult/impossible to get past with pram, forcing users into the road. Please educate your driver about safe and considerate parking as this is a daily occurrence.
My current package is due to expire on Monday 29th July and my bill was jumping from £40 to £120...I contacted VM last week and manage to get a reduced package for £53, had an email confirmation with a copy of my new contract starting from that date....
I've no idea how this can even be legal. I've been paying £75 a month, but then 3 and bit months before my contract expires, some of the discounts expired, and it went up to around £130. Now the rest have expired, and it's £162 a month. How can the d...
Thank you to David. I was on the verge of cancelling after 12 years with Virgin following 2 failed attempts to renegotiate an affordable contract. Then I spoke to David yesterday who was friendly and efficient. He secured the package I wanted at an a...
Wondering why the services are missing after accepting a new contract recently? [MOD EDIT: Subject title changed for clarity]
