ebiling
I followed the instructions, but cannot find "switch to ebiling" button in my profile page, anyway I could change my bill from paper to e-bill please?
Forum Posts
Extending disconnection date
I’m wondering if I am able to extend my disconnection date for a month? My new broadband provider is unable to install due to unforeseen circumstances, however I can’t be without internet for work, etc. Is this something I can do?
Default on Experian account
Hi I hope someone can help me or even point me in the right direction. I left VM in January 2020 after being a customer for over 3 years. Account settled with a final payment for £23 paid as discussed with the VM team. In the final process of buying ...
Can't view bill online ?
We can't access our bill online ? just get a message saying not the principal account holder ?
Resolved! Can't change marketing consent settings in MyVirginMedia
Last year we were getting 4-5 calls a day from Virgin Media offshore sales team. We asked them to call a little less often, and one of the agents without asking completely turned off marketing consent. We didn't want to opt-out completely, we just wa...
Cancelled contract and heard nothing except the next months bill
I cancellated my contract both by chat and letter for 20th September 2024 when my contract ends. I received a phone call from the feedback team apparently as the gentleman said because I had sent a letter of cancellation. The next communication I rec...
Resolved! TNT Sports missing
Hi,I renewed my package last month keeping the Maxit option that I already had. TNT Sports was working fine since I renewed but is now not available.i see on the forum that a lot of people have had similar issues since renewal and a reference to an e...
Yodel Deliver Complaint
You should really partner with someone who actually delivers stuff properly... [MOD EDIT: Subject title changed for clarity]
Equipment return charge
I disconnected my virgin media service on 20th September, as I was moving properly. They knew well in advance, and emailed me confirmation, which included links to information about disconnecting. I looked at the links and under the equipment return ...
Marketing and Contact Preferences - Is it on or off?!
I have cancelled my Virgin Media subscription due to the multiple price increases (from £58 to £62 to £120) and in doing so I ended up speaking to a Virgin Media person (retentions maybe?!) a few days later. We had a chat about my account but I could...
