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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Resolved! How long does upgrade take

HiI signed up to upgrade to volt last week adding a sim and upgrading speed to 1Gb, I got the contract emails last Thursday morning then nothing since,no sim card or nothing,is this normal please,I already have the latest hub so no kit is required. T...

Sp4rky by Joining in
  • 3 replies
  • 0 kudos

Resolved! If my package includes standard Netflix

Recently I changed my package with Virgin and I am not sure if my plan is includes Standard Netflix. My contract show my package is “Big Volt bundle” but with 1gb speed, when I take a look more details in the website. I could not find the exactly sam...

DC26 by Joining in
  • 3 replies
  • 0 kudos

Billing wrong

When I initially took my contract out the date on it was wrong, I rang up to sort this out within a matter of weeks. I have an email from someone who works at virgin media as proof of this (which states the contract end date is wrong and that I am en...

alchats14 by On our wavelength
  • 11 replies
  • 1 kudos

I can't register my account

When I try and register my account, I get emailed a link but upon clicking it, it tells me the link has expired. From the same web page where it tells me my link is expired, I can request a new link, but it's the same experience in a loop.I just trie...

How do you get a renewal offer confirmed?

I have so far spend 4 to 5 hours of my life trying find out if one of the offers made to me with pre contract information is valid and will take over when my current contract expires.  My efforts so far to get thru to support/confirmation have been u...

Welcome email

HiI signed up to Virgin media but haven't received the welcome emailI think there is a typo in the email address I provided... How do I go about changing it so I can get the pack info?Cheers

Refer A friend fibre

Hey hoping for help referred a friend for Virgin fibre they received there email about £50 last week but I've had no indication of receiving it yet.Can someone help 

Sheng by Joining in
  • 9 replies
  • 0 kudos