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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22226 Views
  • 38 replies
  • 7 kudos

VM early cancellation due to poor service

I decided to leave early, got a provisional new deal elsewhere, since we have been experiencing very poor broadband for over 6 months now, it has been intermittent, the broadband was 'working' and full signal etc, but we often have to switch to our m...

Tinjam by Tuning in
  • 206 Views
  • 7 replies
  • 0 kudos

Locked out of account / memorable word??

My WiFi package is due to renew next week and I am unable to access my account. When I try to log in it says it doesn’t recognise my email address, even though I get a bill directly to that email address every month & all my set up emails are to that...

AmyT210 by Joining in
  • 100 Views
  • 1 replies
  • 0 kudos

Can't verify email for My Virgin Media account

I'm trying to register for My Virgin Media but when I get the email to verify my email address, it just says the verification link has expired. Tried resending multiple times and following advice of others who have hit same problem on this forum, but...

Matt46 by Joining in
  • 215 Views
  • 2 replies
  • 0 kudos

DEF01 error creating Account

Hello,I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing cookies and a differnt browser but no luck. Customer...

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Beth49 by Tuning in
  • 18688 Views
  • 77 replies
  • 1 kudos