Managing Your Account - Cable - Page 100

Resolved! Remittance advice cheque expired

Hi folks,I've got a similar issue and stumbled upon this thread. Would be great if someone could tell me how to get a cheque re-issued please.Thanks,Jeroen

Equipment return scam?

So I finally managed to cancel my contract (after hours being transferred on the phone) and was told I would need to return my equipment so Virgin would send me a returns kit to do so. I was warned I would be charged £40 if the package wasn’t receive...

Logon problem

The user has recently changed the email they use as username, but has not yet verified it. They won't be able to update their password until the change has been verified.I get the above message after my password for my virgin media account failed and...

Resolved! Account address wrong

I have recently moved house and took my virgin media service with me (or so I thought). I had spoken at length with someone at the call centre who seemed to struggle a lot with what was happening - possibly a new starter or similar but I don’t mind t...

Why is the virgin media website so awful?

The account seems spread across 2 different websites,The navigation and user experience is just terrible it's basically impossible to find anything and you constantly end up in loops of useless information,It's horribly slow to load anything,There's ...

Cancelling concerns

So on the 9th of July I rang VM to cancel my broadband, with the 30 days notice I was told my last day of service would be the 9th of August, I got an email from VM confirming I had cancelled however under my account it says there's no disconnection ...

No welcome email/account number

Hello there,I attempted to sign up on the 21st July. I received an order summary and order documents via email. There was an issue about the previous tenants at the address hadn't cancelled their contract, but I was told I could only sort that out 72...

Virgin contract and install

Wow that’s clever. I cancel my Virgin contract and install a new internet provider because my husband can’t load scans for his cancer patients with the rubbish Virgin service during lockdown and we had to get a new provider. The cancellation somehow ...

Exclusive Offer--Recontract Now

My contract is up in 3 months and I've just had an email which says I have an exclusive renewal offer and there is a 'recontract now' button link. Sad to say I am wary of clicking on this link in case it actually signs me up for a new contract before...

Moved house, had my VM contract extended but my discount wasn't extended which led to massive increase

I've spent months trying to have this resolved via WhatsApp conversations but it's still not sorted out. Up until my March bills my monthly payment was £64.00 per month, from my April bill it's gone up to £106.62

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