on 13-02-2022 15:11
Hello,
I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing cookies and a differnt browser but no luck. Customer support seem unable to help and dirrected me here. Can anyone helo with this please?
on 23-03-2023 10:54
I am getting nowhere with this problem now, I have no valid login to my virgin media, it's been a mess for 5-6 weeks now with various IT tickets and promises. Your colleague is probably doing his best but at this stage it needs someone to go and fix it. Delete my my virgin accounts disassocated my Virgin account from my email.
I see no solution coming here. Very disappointing after all these weeks.
Rob
on 23-03-2023 13:13
Hi Rob,
Thanks for getting back. I am truly sorry that this issue has been going on for so long and you've been disappointed with the service received.
I'm afraid that we cannot process disconnections from here, however I can see that you are currently in private message with Gareth. He will be able to assist you further from there and request an update.
If you would like to cancel your services, you can call our team on 0345 454 1111 / 150.
Thank you
on 23-03-2023 18:55
I don’t want a disconnection I just want an account that I can login to. Seems too much to ask for…..
on 24-03-2023 08:16
From checking, the ticket with our support team is still open so looks to still being worked on. Once there is an update we will let you know keenanrf. Apologies for the delays.
Rob
14-02-2024 17:21 - edited 14-02-2024 17:29
i have been trying to change my password but im getting a DEF01 error. also the purple link which says " sign into you email account " doent work
it supposed to take u to my virgin media ( lucky the my virgin media link above sort of works)
so i get to the page to sign in but before i can type anything the page hiccups and teloads the same page again . i then try put my address in it give me the same page so i re type it in
i then get the have you forgot password option so i click it nothing happens except for
do i want to down load app suite
im getting no where please help
cant see how to create a post
on 14-02-2024 19:45
Thanks for reaching out to us @voyagerbooks, and welcome back to our Community Forums!
Sorry to hear of the issues you've been experiencing with the self-care account.
Check out the envelope in the top right hand corner for a private message from me
Thanks,
David_Bn
on 21-02-2024 11:35
I am getting the same problem.
I can get my emails via Thunerbird, but not via Virgin Media.
on 21-02-2024 14:07
Hi WalterPlinge,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I can see my colleague has just replied to your thread here: Password not accepted when registering for my vigin media
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my colleagues reply on the other thread and stick with that one so we keep all the information in one place.
Thanks,