Forum Discussion

Beth49's avatar
Beth49
Tuning in
3 years ago

DEF01 error creating Account

Hello, I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing...
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WalterPlinge's avatar
WalterPlinge
Joining in
12 months ago

I am getting the same problem.
I can get my emails via Thunerbird, but not via Virgin Media.

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi WalterPlinge, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I can see my colleague has just replied to your thread here: Password not accepted when registering for my vigin media

    Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

    Have a look at my colleagues reply on the other thread and stick with that one so we keep all the information in one place. 

    Thanks,