DEF01 error creating Account
Hello, I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing...
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This was online and as I mentioned in my original message I did try clearing cookies and an alternative browser.
I have also tried the app and get the same problem
Thanks for coming back to us Beth49,
We are having a few difficulties this morning with some of our links not working. Is this the first time you have tried to register for an online Virgin Media account?
Have you tried recently to register for an online account? I will be happy to do this for you if your experiencing issues.
I will pop you over a private message to take some details.
Please click on the purple envelope to accept the chat.
Kind regards Jodi.
This has been going on for almost two weeks now. I will check private message in a moment. Thanks
i have been trying to change my password but im getting a DEF01 error. also the purple link which says " sign into you email account " doent work
it supposed to take u to my virgin media ( lucky the my virgin media link above sort of works)
so i get to the page to sign in but before i can type anything the page hiccups and teloads the same page again . i then try put my address in it give me the same page so i re type it in
i then get the have you forgot password option so i click it nothing happens except for
do i want to down load app suite
im getting no where please help
cant see how to create a post
Thanks for reaching out to us voyagerbooks, and welcome back to our Community Forums!
Sorry to hear of the issues you've been experiencing with the self-care account.
Check out the envelope in the top right hand corner for a private message from me
Thanks,
David_Bn
