Forum Discussion

Beth49's avatar
Beth49
Tuning in
3 years ago

DEF01 error creating Account

Hello, I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing...
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Alex_RM's avatar
Alex_RM
Forum Team
3 years ago

Hi JoeyMedia,

 

Thanks for posting and welcome to our community 🙂

 

Can you try clearing your cache and cookies?

 

Can you try a different password.  No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. 

 

Alex_Rm

JoeyMedia's avatar
JoeyMedia
Tuning in
3 years ago

 I’ve cleared cookies and data, just tried resetting my password and comes up with this.

  • Paulina_Z's avatar
    Paulina_Z
    Forum Team (Retired)
    3 years ago

    Hi JoeyMedia,

    Thank you for coming back to us about your ongoing issue. Have you previously registered for an online account and had access to it?

    If not, please try registering for our online account to see if this can help you access your online account. 

    Let us know how you get on and if you need any assistance with the registration.

    Thank you.

    • JoeyMedia's avatar
      JoeyMedia
      Tuning in
      3 years ago

      Just tried to register an account with my email that I used to purchase my broadband package and getting this, I am unable to my and account with my email or reset my password with an account using my email, no matter what I do I get the same code: DEF01

      i have my account number and area reference from emails I’ve received about my broadband but unable to access my account or make one.

      • Paulina_Z's avatar
        Paulina_Z
        Forum Team (Retired)
        3 years ago

        Hi JoeyMedia,

        Thank you for coming back to us about this issue. Can you please advise if you've tried to register by using a different web browser of by registering via our MyVirginMedia app?

        Please give this a go and let us know how you get on.

        Thank you.