Forum Discussion

Beth49's avatar
Beth49
Tuning in
3 years ago

DEF01 error creating Account

Hello, I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing...
account
login
isaaaac24's avatar
isaaaac24
Joining in
3 years ago

Hi,

I am not able to sign up for an account either due to this error code after setting up a new connection.

  • Jodi_S's avatar
    Jodi_S
    Forum Team
    3 years ago

    Hi isaaaac24,

    A warm welcome a thanks for posting on our community forums. Sorry to see that you're currently unable to register for an online account due to the DEF01 error. 

    Can we ask if you have tried another web browser and device to register? Also, clearing all cookies/caches and history may also help.

    Can we also ask what link you URL you are using to register with.

    Old page (Champion): https://my.virginmedia.com/my-profile/view 

    New page (Challenger): https://www.virginmedia.com/my-virgin-media/account-settings/details
     Please try the above and if you still require assistance, please come back to us.

    Kind regards Jodi. 

     

     

    • keenanrf's avatar
      keenanrf
      Tuning in
      3 years ago

      I have the same DEF01 issue.

      it’s not due to browser or wrong link

      it seems deletion of the account and reregistering is the answer

      I tried support they said new password should work but it diesn’t

      Please help 

      • Martin_N's avatar
        Martin_N
        Forum Team
        3 years ago

        Hi keenanrf,

        Thank you for your post and welcome to the community. 

        I'm very sorry to hear about the issue with your online account. 

        I am more than happy to take a look into this to see what we can do to help. 

        ^Martin