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Fibre network changeover issue

Hi, My mom's without a landlord due to fibre network changeover. Our hub is upstairs the junction box downstairs. I've been calling to request an engineer for help for a few weeks now but the wait time is ridiculous.  Please advise..thank you 

Virgin Landline phone not working, no dial tone

I’ve recently join Virgin Media and have broadband, a TV streaming box and Virgin landline phone, all of which have been fully functioning since joining. Today 23rd November my Virgin media landline phone has stopped working (no dialing tone). I phon...

Smartguy by • Joining in
  • 730 Views
  • 8 replies
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Landline dead

Landline is dead, on all 3 extensions. Not on VOIP,  from master socket on wall.

Antberr by • Joining in
  • 249 Views
  • 2 replies
  • 0 kudos

Landline problem

Anyone at Virgin know if there is a landline problem in KY1 3DS? Cannot contact elderly mother 

WDM1 by • Joining in
  • 326 Views
  • 4 replies
  • 0 kudos

Resolved! Is Home phone switchover to hub compulsory?

Hi,I currently use my home phone fairly infrequently, but just wondering if its compulsory to switch my home phone into the hub? The wording from the email/text messages stipulates that I 'must' do this  Thanks

tn9ae by • Joining in
  • 541 Views
  • 4 replies
  • 0 kudos

gelp

My mother's phone has been disconnected. I have been trying to get someone to help at virgin media for 3 and a half answers. She has an alarm plugged into it, now nothing works. What an appealing way to treat a vulnerable customer.

Pezza1 by • Joining in
  • 294 Views
  • 3 replies
  • 0 kudos

Landline not accepting calls

I raised an issue regarding my mother’s landline not working and the conversation to resolve it seems to have stopped.  An someone get in touch again please 

WDM1 by • Joining in
  • 317 Views
  • 3 replies
  • 0 kudos

Landline disabled again

My contract ends today so the landline should still be working but I noticed first thing this morning that it's been cut off again.   

No incoming calls - landline

I can make outgoing calls but cannot receive incoming.   I have tried switching the hub off as suggested by the very confusing website. I have also spent the best part of 2 hours on the phone...... initially successful after 15 mins hold only to be c...

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