Yesterday my virgin tv, Wi-Fi and landline went off for about 8 hours, the tv and Wi-Fi are working again but the landline will not send or receive calls. I have done a system check and got a green tick (no faults in your area). Can anyone help plea...
Hi, I have been sent emails and messages asking me to phone customer services to order my replacement hub otherwise my phone line will stop working on the 23rd of October, I have a super hub 2, I have been trying to get through via the phone lines f...
Since installing hub 5 i can ring out on my landline but can't ring in.Does my land line have to be connected to the hub as well.Thank youLyn
Good morning, I'm hoping for some assistance if possible. I have a ticket No P02194990 open for over a week with no response for a problem with my landline. No dial tone and if you try to call my home No it says "number you have dialled has not been ...
HiMy land line has no dial tone, as has other virgin media users living down my road. The service status says there isn't a problem.I cannot find a way of raising an issue on line, please help !
My elderly mother hasn't had a working phoneline for nearly 2 weeks. The service status at the time said there were issues with broadband but not the phone, but as others nearby had reported problems we assumed that it was a general issue and would ...
Hi, I recently had an engineer visit as I'd damaged the telephone cable in my garden during building work. The cable wasn't fixable but the engineer plugged an adapter into my Hub 3 and said it'd be up and running soon. It's been over two weeks now a...
Adaptor not received for the phone switch over. Please can you resend as I am now without a phone.
Four days without the home phone. No dialling tone, I have done the checks suggested on the help page. Used the phone number to report a fault, which does not let you report the fault but suggests you hang up and call back in ten minutes. We tried th...
Didn't realise I needed one until I tried to plug a new phone into the wall socket. A friend told me that I now need an adapter that plugs into the hub before I can use the phone, is this correct and how do I get one
