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Resolved! Still waiting for phone adapter

In January, following a letter from VMO2 about the phone switchover, I called the helpline and as a result I was sent a new hub in preparation for the phone switchover scheduled for the end of March.  I installed the Hub 4 myself and it is working fi...

Optimist1 by • Up to speed
  • 1010 Views
  • 11 replies
  • 1 kudos

Resolved! Landline overcharge.

Virgin charged me for calls when I was on holiday, no one in my house. I have rang Virgin 3 times about this, each time I have been told I will get a refund. So far no refund.

Tt9 by • Joining in
  • 363 Views
  • 4 replies
  • 0 kudos

New hub upgrade

Hi I was told by email that I would need to upgrade my hub due to them moving from phone landlines to fibre network and I should receive a letter about it but I have not received a single thing from virgin about this about from the email has anyone e...

Resolved! Don't want a fibre optic landline.

Hello, Like many people, I don't want to change to a fibre optic landline. There's nothing wrong with the existing system and it's going to be incredibly inconvenient to swap over.Our traditional landline is due to be disconnected next month and an e...

Landline fault

Yesterday my virgin tv, Wi-Fi and landline went off for about 8 hours, the tv and Wi-Fi are working again but the landline will not send or receive calls. I have done a system check and got a green tick (no faults in your area).  Can anyone help plea...

phil4479 by • Joining in
  • 291 Views
  • 4 replies
  • 0 kudos

new hub

Hi, I have been sent emails and messages asking me to phone customer services to order my replacement hub otherwise my phone line will stop working on the 23rd of October,  I have a super hub 2, I have been trying to get through via the phone lines f...

tedbear by • Joining in
  • 176 Views
  • 1 replies
  • 0 kudos
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