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Help with your Virgin Phone line
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Forum Posts

How to register for total loss of service?

What's the actual way to register for total loss of service either broadband or telephone? The status in my all reports problems, but there isn't a register button just a button to a FAQ page which doesn't exactly say either how to register for autom...

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golden86 by Dialled in
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  • 4 replies
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Landline problem

Cannot get through to elderly mother on her landlineanyone know if there is a problem in KY1 3DS postcode? 

WDM1 by Joining in
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  • 8 replies
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Landline not receiving calls - GU31 area

My home phone can make calls but nobody can ring it.I am in the GU31 area and the phone is connected to a HUB5.I just tried calling 150 but I got cut off after 15 minutes.

maxlugg by Dialled in
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Resolved! NO LANDLINE SINCE FRIDAY

I'm in the GU21 postcode area and have been without a landline since late Friday - with a brief back in service late Saturday for a couple of hours - and all I am getting from the Virgin reps on the 0345 number is that there is an exchange fault in t...

Dialing Tone problems

Hi ThereI am struggling with my Virgin Media service regarding my landline phone.I have had no dial tone on my Home Phone for the past several days. I have checked with two different phone sets, but none of them are given the dial tone to start a cal...

Resolved! How do I get an available landline number?

Hi all.Had landline disabled a few weeks ago. I'd like it to be enabled again.If the original number I was given is available, will I have to take that or can I choose another?The one I need is the one I had with Plusnet a few years ago. I rang it an...

No landline......

For the second time within a few weeks we've got no landline.  Sunday morning we were made aware there was an issue but it could have been before that before all we know.Since then the service status has fluctuated between a problem and its resolved....

Resolved! homephone

My Homephone stopped working on Sunday although rings when someone tries to ring me.It is green on Power but red on charging. On looking for issues locally the website says TV problems, not Homephone. I can turn on TV but it usually takes a while to ...