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Help with your Virgin Phone line
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Landline not receiving calls

My mums landline isn't receiving calls.   Calling out is fine,  but when I call her on my mobile I get the ringing tone,  but nothing happens on her phone.   We called 150 and the guy on there suggested plugging the adapter into the hub and trying th...

Cancelled VM today now phone has stopped working

I gave the standard 30 day notice today (cut off date set to 18/10/23) but my landline phone has stopped working today. This is not a coincidence... why would they do that? Can I get the line re-instated till the correct date?John

jmac862 by Tuning in
  • 4 replies
  • 0 kudos

Fibre phone Adaptor

My new fibre phone adaptor will not reach from my hub to wall socket and I cannot get through to Virgin to book a technician?

Mark747 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Loss of caller ID

About a month ago the Caller ID stopped working on my home phone. I've contacted tech support twice and I don't seem to be getting anywhere. All they have said is that the phone switchover is in progress and there have been some problems. The last ad...

Cristy1 by Joining in
  • 6 replies
  • 0 kudos

Loss of caller id home phone

Since upgrading our package beginning of the month, our home phones now only display "incoming call" we've rang 150 numerous times to no avail we've even bought new phones as the last operator told us to ! She claimed it was people hiding their numbe...

makes by Joining in
  • 1 replies
  • 0 kudos

Caller ID not working

Hi, Caller ID has stopped working on my home phone and this seems to be the best way to contact Virgin Media.Can you advise what I need to do to get this reinstated?