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Resolved! Home phone - careline and charges

Had a new package installed and my careline went off at 4.15 am  i tried to cancel to no avail. When they answered they said they would turn it off 5 mins later it did it again.  Now my virgin media bill has come and i have been charged for the calls...

Jacqui8 by Tuning in
  • 714 Views
  • 3 replies
  • 0 kudos

Cannot make calls - line in use error

Yesterday we received a rare incoming call... the landline rang but wouldn't let us answer it - the call went to answerphone (and they thankfully called our mobiles). We've investigated and...- Incoming phone calls to the landline ring, but we cannot...

Sabretiggr by On our wavelength
  • 620 Views
  • 4 replies
  • 0 kudos

Landline calls to Switzerland

When I call Switzerland from the landline, I sometimes get a recorded message, in German, saying 'The person you're calling does not want to be disturbed.' It's very frustrating, as I know the person hasn't activated this message. It often takes hour...

Over 4 hours just to ask to fix my landline

I have and still am wasting my life trying to talk to Virgin. I spent over 3 and a half hours today trying just to get them to fix my phone and after 3 and a half hours they ask me if the date for the repair is ok and I say yes. Half an hour later a ...

Whyhere by Joining in
  • 1020 Views
  • 10 replies
  • 0 kudos

Resolved! Will Vonage telephone adapter work on hub 5x

I have a hub 5x but unable to get a landline from VM as it is not an option when I ordered broadband, it says in the settings it is disabled, if I subscribe to Vonage & get the adapter will it work, anyone know, what will happen when BT stop using co...

Landline stopped registering incoming calls

Hi,Can someone please check my phoneline etc.? My landline has stopped registering incoming calls. If I make a call to my landline, I get the ring tone on the phone I am using and if I pick up my home phone, I then have a connection. But, there is no...

keeop by On our wavelength
  • 836 Views
  • 7 replies
  • 0 kudos

Resolved! Hello, I need to book a technician visit.

I need a technician to connect a new fibre phone adaptor to my landline. The router is upstairs and the phone downstairs. Can someone advise as I cannot find anything on the website or by dealing 150

Resolved! Landline not working

VM were “working in my area” over the weekend and now my landline is dead.  The help pages don’t, and it seems no longer possible to set up a line test myself.My phone is via wall socket. I’ve tried it with just a handset directly into the socket,  l...

OldBee by Tuning in
  • 754 Views
  • 6 replies
  • 0 kudos

Fibre phone swap over spectacularly poorly managed

Looking at this forum I'm clearly not the only one that has my hub and phone sockets in completely different places, but there is zero information about what to do in that situation.If VM are forcing the change on customers, inconveniencing them and ...

Awal by Dialled in
  • 528 Views
  • 5 replies
  • 1 kudos

Landline switchover

Does anyone know why PR4 landlines didn't (or when they will) switch over to fibre on the 22/11/23 as indicated by VM?

Ian_H6 by Joining in
  • 444 Views
  • 4 replies
  • 0 kudos