Second post about home phone. Landline has been dead for two days now. Had a pm from Sabrina regarding previous message. Supplies requested information and guess what? Yes, no replyOn Thursday I was transferred to to technical who did not answer in o...
My husband spoke to a Virgin rep in August to renew our contract for broadband and home phone. For many years we had a plan that allowed us to call international numbers for no extra charge. The rep knew this very well. But she told him he could gr...
My service starts on 28/12/23. Moving over from sky. I have been told that my home number is changing. I specifically said when making the order that I want to keep my home landline number. We have elderly relatives and numerous contacts who have thi...
New to Virgin and package includes free weekend calls. Can I ask at what time what day it starts then same when it ends?Also maybe a daft question, but do week day incoming calls cost us anything should we answer the call?thanks again for any advice.
Hi, I have an appointment booked for a rewire of my old landline because my phone is not working with the new internet system, will I be charged for this work?
Hi there, I have the same issue as other members in that my hub and main phone socket are not situated together. I can see from other community topics that this needs an engineer visit, but I can't see how to arrange this.Please help!
Yesterday morning, our DECT phone had the message *Check phone line* on it. All the wiring back to VM's NTE box was okay, so dug out our spare BT Duet 210 and plugged it in to the NTE box. Dead as a dodo.Went to VM's status page - all was (allegedly)...
We recently changed to fibre optic and now my caller ID is displaying withheld. Also when when people call me they get the international dial tone. I have called your customer service several times who are unable to advise.
Can you tell me if there is an on going fault with the Voicemail notifications that has been causing problems since at least the middle of August 2023 and if it is affecting numerous landlines.
Over the past 2 days we have not been able to call any landline numbers but can receive calls from others including mobiles and landlines:Dialing tone heard when first dialing landlines. Then the line goes quiet for some seconds with no ringtone hea...
