Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
I am still missing my email history. When is this going to get fixed ?
Mine too - being advised it is an IMAP synch issue ??? hoping to get them back - very disappointed at lack of information and updates Virgin team!
I agree. We need to know.
I have 14 days to cancel an 18m contract with VM and I am considering doing just that because of the hassle I have had this week. VM may think e-mail is not important to its business but if I could easily switch my e-mail address to another provider, I would and it would give me greater flexibility over my broadband provider.
Maybe OFCOM or OFTEL or whoever regulates e-mails should look into this mess.
ahrbee wrote:I agree. We need to know.
I have 14 days to cancel an 18m contract with VM and I am considering doing just that because of the hassle I have had this week. VM may think e-mail is not important to its business but if I could easily switch my e-mail address to another provider, I would and it would give me greater flexibility over my broadband provider.
Maybe OFCOM or OFTEL or whoever regulates e-mails should look into this mess.
There is nothing preventing you from creating a new email address with, say Microsoft (@outlook.com) or Google (@gmail.com), right now and start the process of notifying all of your existing contacts of the new address. That way at any point in the future, you could change broadband suppliers and your email address would still work as it wouldn’t be ‘tied’ to the internet provider.
Emails in flagged and important folders still missing when is this likely to be fixed
Forum TeamHi Ghooper
Welcome back to our community forums and thank you for your first posts.
Sorry to hear your emails are missing. We can understand the inconvenience caused and we want to do our best to help. Just to confirm, how long have these emails been missing? Is this the same in email web browser and app? Do you see this with multiple mailboxes?
Thanks,
These have been missing since Virgin said there was a issue with emails they were trying to rectify on Sunday 18th
Looking at the comments re the loss of Email folders on the VM server logins (and IMAP?) I'm rather glad I still use POP to Outlook 365 folders, all on my PC!! And we did discuss what happens to emails which were sent while the VM Servers were down... Hopefully that will just have caused an initial failure message back to the Sending server which will have tried again after a specified interval. Increasing said interval for subsequent failures then finally deciding sending is not possible and notifying the originator by email back to their system.
Yes, I too still use POP3, and also backup my Outlook *.PST files to both OneDrive and a locally attached hard disk.
On VM's Webmail, all my emails (>56,000 of them since the 1990s) have been marked as unread. IMAP users have the additional pain of disappearing folders.
I'm not sure whether to touch anything or wait to see if VM sorts out the synchronisation issues.
But the few folders I did have on online webmail are still there if I log onto email on the Virgin site...
Also the Archive Folders.
The folders also appear on my Windows 10 mail client, account set as IMAP....
But some folders, including the Archive, were only populated when I changed the Acount Sync settings to 'any time' instead of just the 'last 3 months'. The Inbox gets updated continuously as the setting is to download as they arrive.
Hope that helps
Steve
I have loads of saved emails missing, when will this be fixed.
Forum TeamHi Abradbury.
Thank you for posting and welcoming you with big virtual arms on to the community forums 😊.
We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users’ access as a priority and we will do this as soon as possible.
Thank you.
I changed my password during the email outage. Now email outage has been fixed I can no longer access my emails:-
I have followed the steps to reset my password but still get the Mail account is unavailable.
Thanks
[MOD EDIT: Personal details]
Hi Jimmyjite,
We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users' access as a priority and we will do this as soon as possible.
You can head to this thread for further updates.
Thanks,
Although I now have access to e-mails from 22.33 on 19th June (881 due to a large number of duplications) I still don't have any sent items or any of my archive folders.
We were told that all of our data was secure and that we would begin to see all e-mails prior to 19th. Can you confirm when this issue will be fully resolved as I have a number of important documents stored in my archive folders.
Forum TeamHi 54Gazza 👋🏼.
Thank you for posting and welcoming you with big virtual arms onto our community forums 😊.
We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users’ access as a priority and we will do this as soon as possible.
Thank you.
I'm still having issues with my PC client but first I'd like to get webmail working.
The primary account seems OK but a secondary displays "The provided login data to access e-mail server imap.virginmedia.com seems to be wrong. Please correct them."
Trying to change it in Edit displays "Validation of server imap.virginmedia.com failed due to invalid credentials"
There is a route to change the secondary password here https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I have gone through and it tells me it was successful, but logging in shows the same error for the secondary account.
Help needed!
PaulH2011 wrote:Trying to change it in Edit displays "Validation of server imap.virginmedia.com failed due to invalid credentials"
That is because a few weeks ago Virgin Media made another change to their email service which means that when you reset a VM email password you now have to generate a mail app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices.
That also applies in your case because you are effectively using your webmail account as an email app to manage your secondary VM email account.
These days the forgotten password route is not the best way to reset you password because as far as I am aware it does not give you the option to generate that mail app password. Here's how to do that:
You will then need to enter that new app password (including the "-") into the password field in the password box in the Edit option in webmail that you used earlier.
Coenoby
Any update on this please? New emails started coming through last night but none of my previous emails are visible, not any of my folders. When will these be restored?
Thanks
Will lost emails be recovered?
I know I am missing a number of emails. One was really important from a solicitor which I had to ask to get resent to my work email.
Are these just gone forever?
Hi guys
My wife can't access her blueyonder Email on her phone because the Email app logged her out and we can't remember her password.
You use to be able to log in and you had options to edit/delete email accounts.
When I find the page it only gives you options to delete!
Any help would be very appreciated 🙂
Forum TeamHi there pippy72 👋 Welcome to our forum and thanks for your post 😊
We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users’ access as a priority and we will do this as soon as possible.
Regards
Nathan
The thing is there is no issue with email because mine is working fine.
Just can't seem to find away of resetting her password connected to the email account to be able to put in the email settings on her email app.
Hi, my emails are now working but where are all my old emails, I have lost years worth of emails ! Please tell me they will come back
Thank you
