Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
I seemed to have gotten a lot of account reset emails from around the web (EA, InstaGram, Others) and as it was a reset link emails followed by reset code emails followed by another email stating everything had been changed - that told me something was amiss. The ResetCodes were either brute forced (Not likely but possible) or a 3rd party was logged into my VM Email Addy.
I Take Security seriously and honestly the fact that it's 2023 and there's no 2FA options (that I can find) and the Password restrictions make Brute-Forcing the accounts Easy... It's just Plain NUTS..
I Phoned support and asked for all active sessions on my email account to be signed out - They are unable to do this!, I asked for my password to be changed to something and at first they refused to do this (The website wouldn't let me, but now I know it's because you have to log out, clear cookies, log back in to webmail like it's a new virgin media account - Nutty Butty design). And the fact that I can't view active security on my account means I can't find if the fault is with VM, Me (the user), or if it's a Brute-Force on those specific accounts in question. It's just nuts.
Yes my IMAP have been totally corrupted, what has Virgin done?
Why has all my emails been marked as unread and all my folders have been deleted.
What is Virgin up to?
Change your password!
my saved emails folders are missing i think this must been hacked
5am this morning, logged in, some emails showed, but all duplicated..🤥
All my folders have gone !!!! 😠
It was my personal filing cabinet, with personal information...where is it ???
Have we been hacked ???????????????
What an absolute disaster !!!!!
I feel your pain.. exactly the same with me.
cant see ANY historic emails in any of my folders… still hoping it can be fixed but losing confidence by the minute.
There are ongoing issues with Virgin Media's email service, see Loss of Email - F010762348 - Virgin Media Community - 5345262. If this is not the cause of the issue you have raised then please create a new thread detailing it.
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Any update? can view emails in webmail but cannot in outlook/mail/on phone etc! Won't let me set up at all...... Please give an update ASAP
I am now able to receive and send new emails…..BUT all my historic emails in all folders have disappeared.
I have important information stored in these folders so it is important these are restored.
can Virgin guarantee that these folders and emails will be restored and also WHEN?
Very very distressing.
I have to laugh at the irony, both my NTL email and wife's Virginmedia email accounts have been out since Sunday, but Virginmedia managed to send out an email to my gmail account last night containing notification of my monthly bill. No update on the broken mail issue, no info, nothing about OUR email accounts at all, anywhere other than here and what I can glean from news outlets. Pretty bad handling by VM tbh.
Emails are starting to drop into my MS Outlook client Inbox but with gaps. Just had a look at the webmail end and am finding that 56,259 Emails going back to the 1990s have been marked as unread. Does this mean they are all going to get downloaded again?
Advice from VM would be much appreciated.
